Senior Maintenance Technician

About Mynd:

Investing in real estate is one of the most reliable and powerful ways to build generational wealth. From Main Street to Wall Street, investors remain bullish on the long-term returns from residential real estate, especially the single-family home. More Americans are choosing to rent single-family homes for the convenience and low cost of entry. And a new breed of investors is opting to skip the starter home and buy investment properties instead, with a catch: they want to buy outside their own backyard, in fast-growing, mid-sized cities where the price is right and the returns are high.

But investing in real estate isn't easy - and doing it remotely is even more challenging. From finding the right assets in the right neighborhoods for the right price, to renovating, leasing and managing the property, to collecting rent and handling repairs, to ensuring you're staying compliant with local laws and regulations, managing a remote investment portfolio can become a full-time job.

That's where Mynd comes in. We're a tech-enabled property management and real estate investment company serving more than 18,000 homes across 26 markets. We help individual and institutional investors buy, renovate, market, manage and sell single-family homes. And we help our residents find safe, spacious, and low-maintenance homes from which to launch their lives.

We bring together talent and expertise from real estate and tech to build a proprietary platform that is unmatched in our industry. Powerful workflows, AI tools and intuitive consumer apps help our teams deliver great service, make life easy for residents, and give investors powerful portfolio insights at their fingertips.

We're making it possible for a new generation of Americans to dream their way - decoupling the homes they live in from the homes they invest in.

We're grateful to have been named one of Fortune's "Best Places to Work" 2023, a Built-In SF Best Places to Work winner, the #1 fastest-growing company in the East Bay by the San Francisco Business Times, one of the 26 hottest proptech startups of 2023 by Business Insider, and one of America's Best Startup Employers of 2023 per Forbes. We've attracted A players from Starwood Waypoint Homes, Opendoor, McKinsey, BCG, Amazon, Facebook, Upwork, WeWork, One Medical, and Zillow. We're backed by top VCs, including Lightspeed, Canaan, and Jackson Square, and major institutional investors including Invesco Real Estate.

Join us!

About the role:

We are seeking a dynamic and self-motivated Senior Maintenance Technician to play a dual role as a hands-on technical expert and a coach to fellow team members. The ideal candidate should be highly customer-focused, technically skilled, and possess the ability to lead and mentor others. This position involves servicing multiple properties and ensuring their excellent condition.

Responsibilities:

• Performs routine and preventive maintenance multi-family homes, single-family homes, common areas, and amenities

• Utilize a variety of hand and power tools for repairs and maintenance tasks

• Respond promptly to on-call and after-hours emergencies, demonstrating technical proficiency

• Act as a mentor and coach to in-house technicians and portfolio associates, providing guidance, support, and troubleshooting escalations.

• Conduct training sessions to enhance the technical skills of team members

• Leads by example through active participation in maintenance tasks and property upkeep, sharing best practices and problem-solving techniques

• Conduct thorough inspection, including move-out, make-ready, and onboarding inspections

• Perform quality assurance inspections on work completed by outside vendors

• Ensure compliance with maintenance standards and safety protocols

• Collaborate with property management teams to address maintenance needs

• Assist in preparation of vacant units for new move-in

• Coordinate and communicate effectively with team members and other stakeholders

• Utilize and adapt to technology systems for tracking, scheduling, and communications

• Reviews and approves work orders and turn scopes

• Other duties as assigned

Qualifications:

• High School diploma or GED equivalency required. Associates degree from a technical college preferred.

• HVAC Type II or Universal certification required

• Valid driver's license & reliable transportation

• Located within 1.5 hour driving time from both Austin and San Antonio (or willing to relocate)

• 5+ years of direct building maintenance experience strongly desired

• 5+ years in related experience as a contractor, construction worker, or mechanic required (Plumbing, electrical, HVAC, general, painters, etc.)

• Tools (hammer, screwdrivers, channel locks, multimeter, allen wrenches, pliers, knife, flashlight)

• Excellent communication skills, both written and verbal (written follow-up, ability to explain solutions to resident issues, etc.)

• Ability to prioritize, multitask and efficiently manage one's schedule

• Tech savvy with ability to learn and use systems for tracking, scheduling and communications

• Ability to use mobile applications and other tools for a variety of tasks

• Experience working with smart home technology (locks, thermostats, etc.)

• Positive, can-do attitude with a commitment to excellence and achieving goals

• Can work effectively independently, and as a member of various teams and committees

• Flexible schedule with ability to work evenings and weekends, if needed

Being authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.Compensation:

$32-$35 hourly. The compensation range may be adjusted based on experience and location.

At Mynd, we offer a robust, competitive & unique benefits package:

• Generous PTO policy

• 13 Paid holidays

• Paid Parental Leave

• Cash to purchase your own investment property through our "Project Investor Myndset" program

• 401k

• Wellness, home office, and cell phone subsidies

• Volunteer time off

• Robust health, dental, vision insurance, and more

• Sabbatical program

• Eligible to participate in Mynd's equity program

At Mynd, we expect our team members to live and work by our values:

• Be Myndful

• Earn trust

• Team first

• Be an A player

• Think like an investor

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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