Senior Library Service Specialist

Applications Accepted From: ALL PERSONS INTERESTED

Division: Customer Experience

Section: Neighborhood Libraries

Reporting Location: Various

Workdays & Hours: Monday - Sunday 8:00 AM - 8:00 PM*   

• Subject to Change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Houston Public Library (HPL) is seeking creative, team-oriented people with a passion for customer service to work as Senior Library Service Specialist in Neighborhood Libraries.  Successful candidates will communicate effectively; provide exceptional customer service and enjoy interacting with people of all ages from diverse backgrounds.  Specialized tasks and programs may be part of the daily work depending on location or age group.

The Senior Library Service Specialist will:

• Provide customer service at public service desks and by phone.

• Provide computer and technology assistance to library customers and staff and troubleshoot technology-related issues.

• May develop, plan, and provide programs for all ages including technology classes, book clubs, storytime, crafts, and English and citizenship classes.

• May develop, plan, and provide or assist with training staff.

• Promote library services and programming both for the assigned location and systemwide.

• Collaborate with community groups through outreach to enhance and promote library services and programs.

• Assist with the collection maintenance, weeding and use of the collection and shelve and retrieve library materials.

• May serve as the assistant manager or person in charge in the absence of the manager.

• Evening and weekend (Saturday and Sunday) shift work is required.

• Perform other duties as assigned.

Applicants are encouraged to submit a Cover Letter and Resume when applying.

WORKING CONDITIONS

There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.EDUCATIONAL REQUIREMENTS

Requires a Bachelor's degree.

EXPERIENCE REQUIREMENTS

One (1) year of professional experience in library, information services, or education is required. Related professional experience may be substituted for the education requirement on a year-to-year basis.

LICENSE REQUIREMENTS

None.

PREFERENCES

Experience providing programming and services in a library setting.

• Comfortable working with diverse populations.

• Strong interpersonal, communication, problem-solving, and organizational skills

• Ability to work in a collaborative team environment; · 

• Experience using the MS Office Suite and OneDrive and electronic devices such as e-readers and tablets and other technologies.

• Experience in working with data and preparing statistical reports.

• Experience in training staff.

• Bilingual (Spanish and English) is preferred.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test.

SAFETY IMPACT POSITION   No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 16

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the

Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.com or call 832-393-1472.

If you need special services or accommodations, 832-393-1472 (TTY 7-1-1).

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a

preemployment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.