Senior Library Assistant (Library At Your Door Delivery Driver)

DEFINITION

Senior Library Assistant - Library At Your Door Delivery Driver

Join Humboldt County Library's Outbound Services Team!!

Are you interested in helping others?

Do you enjoy working as part of a team?

Do you have experience making deliveries?

Are you passionate about library services?

Do you like working with people?

If you answered yes to these questions, please consider applying for the Library at Your Door delivery driver position with Humboldt County Library. This is a brand-new full-time position offered by Humboldt County Library's Outbound Services department. The selected applicant will enter as a Senior Library Assistant.

The Library at Your Door program and its development is ongoing, and the successful candidate will be encouraged to bring their experience to the position and assist with establishing processes that will best serve our community. Additionally, the successful applicant will provide customer service support on the reference, children's, and circulation desks as needed.

The Program:

Library at Your Door will provide service to library cardholders who, due to transportation barriers, have difficulty accessing the library in person. A customized cargo van will deliver books and materials to the doorstep of some of Humboldt County's most vulnerable residents. Services will launch in Eureka, Arcata, and Fortuna. Library customers will be able to use existing reservation systems to request home delivery.

The Library:

We serve the residents of Humboldt County. The Library is supported by property taxes and governed by the County Board of Supervisors. The Humboldt County Library System (HCL) comprises 11 libraries and one bookmobile providing community-wide access to books, databases, magazines, audiobooks, movies, internet resources, and government and historical documents. The Eureka Library functions as the operational headquarters for HCL and serves as a distribution center for many of the materials and services that support the library system as a whole. The Humboldt County Library has committed coworkers, outstanding public service benefits, and Sundays and Mondays off. Apply to join the team!

The Position:

Under general direction from the Program Coordinator, the Senior Library Assistant:

• Helps develop, promote, and implement the Library @ Your Door Program.

• Provides outstanding customer service.

• Represents the Library at community events, meetings, and other functions.

• Actively participates in outreach and community engagement activities.

• Participates selecting library materials to meet the needs of Library at Your Door customers.

Qualities We Value:

• A focus on service to children, teens, adults, and families.

• A desire to engage with people of all ages.

• 'Outside the box' thinking towards planning and problem solving.

• An attention to detail mindset that builds healthy rapport with co-workers, customers, and community members.

• A continual improvement-based approach to new and existing library services.

Team-oriented:

• Enjoys collaboration.

• Values diversity.

• Celebrates team members and their successes.

• Considers issues from multiple points of view.

• Communicates effectively with customers, staff, and library leadership.

• Brings passion and energy to the team.

Personal Accountability:

• Prioritizes accuracy and efficiency.

• Brings a drive for excellence.

• Demonstrates resourcefulness and creativity.

• Sees change as opportunity.

• Likes to get things done.

• A 'will-do' attitude.

What You'll Do:

• Gather materials for Library at Your Door customers

• Deliver materials to Library at Your Door customers

• Provide customer service

Where You'll Do It:

Primary workstation located at:

Eureka Main Library

1313 3rd Street

Eureka, CA 95501

• Work will be performed in Arcata, Eureka, and Fortuna

Under direction, assigns, directs and reviews the work of operational staff for a branch library; performs paraprofessional library and public contact work; provides checkout, return, registration and circulation desk services at a branch library; uses and updates computer data bases; performs related work as assigned.

DISTINGUISHING CHARACTERISTICS

This is the working lead level within the library support series. Incumbents are responsible for planning, organizing, directing and reviewing the work of full-or part-time library staff at an assigned branch. Successful performance of the work requires the use of independence, initiative and discretion within established guidelines to maximize use of library services within their assigned branch.

EXAMPLES OF DUTIES

• Provides work direction, training and work review to library support staff and volunteers.

• Plans, schedules and assigns support and volunteer work to maintain desired service levels during library hours.

• Participates in the hiring of assigned staff, recommending selection for management approval.

• Provides input into the budget process for the assigned branch.

• Provides input into performance evaluations, counsels employees and recommends disciplinary action and other personnel decisions.

• Works closely with community and volunteer groups to enhance the provision of services.

• Develops and implements specific library programs tailored to the needs of the community served.

• Locates materials for patrons, verifies bibliographic information and obtains materials from County or other local library systems.

• Sets up circulation desk for daily activities; prepares cash drawer and desk supplies; verifies accessibility to various data bases.

• Checks library books and materials in and out; explains County library circulation policies and procedures.

• Registers and issues library cards to patrons; checks patron status to verify registration information; enters patron information to the appropriate data base.

• Calculates and collects fines and other charges for overdue, lost or damaged books; clears patron records for borrowed books; records and balances receipts.

• Responds to patron requests for information and materials and provides such reference information as possible; refers questions of a more technical or detailed reference nature to appropriate staff members and locations.

• Is responsible for the security and the maintenance of the assigned facility.

• Maintains records and files related to library services activities and projects.

• Contacts patrons regarding overdue items and materials that are received; receives, verifies and releases materials for reserve requests.

• Unpacks, sorts and distributes book shipments; processes library materials for circulation.

• Receives returned books and materials; sorts returned materials for return to local shelves or for shipment to other library locations.

• Operates computer terminal and other standard and library office equipment to access and modify various databases; performs general office support and typing work.

QUALIFICATIONS

Knowledge of:

• Basic supervisory principles and practices.

• General public library services, organization and functions.

• Books, authors and general reference sources in a variety of areas.

• Basic business data processing for library support activities.

• Basic public desk etiquette and methods of providing information.

• Business arithmetic, including percentages and decimals.

• Standard office practices and procedures, including the use of standard office equipment such as a typewriter and an adding machine.

Skill in:

• Planning, assigning, directing and reviewing the work of paid and volunteer staff.

• Interpreting and applying library procedures and policies.

• Preparing clear, concise and complete reports and other written material.

• Maintaining accurate records and files.

• Coordinating multiple projects and meeting critical deadlines.

• Making accurate arithmetic computations to determine overdue fees, cash balances and related tasks.

• Exercising sound independent judgment within established guidelines.

• Operating and using standard office equipment including a typewriter, word processor, microfilm reader/printer, and/or computer equipment.

• Dealing tactfully and effectively with a variety of individuals, including patrons, library staff and the general public.

Other Requirements:

Must possess a valid California driver's license. Must be willing to work evenings and weekends as required.

Desirable Education and Experience:

A typical way to obtain the knowledge and skills outlined above is: One year of paraprofessional library experience providing direct patron services at a level equivalent to the County's class of Library Assistant II.

WORKING CONDITIONS & ADDITIONAL INFORMATION

EMPLOYEE PERKS

For more information about County benefits, visit our benefits webpage: https://humboldtgov.org/2492/Employee-Benefits.

For more details about employee perks, see our Employee Perks flyer: https://humboldtgov.org/DocumentCenter/View/115226/Employee-Perks-Flyer-.

FREQUENTLY ASKED QUESTIONS

How long does it take to fill out the application?

• You should allow 30 - 45 minutes to fill out your application.

Can I change my application after submitting it?

• You may only submit one application per day.

• You may submit an edited application after waiting at least one day from your initial submission.

• Only the most recent application submitted will be considered. All other applications will be archived.

How long until I hear back from you?

• You can expect to hear back from Human Resources about 3 - 4 weeks after the closing date listed on the job posting.

How can I check for updates on my application?

• You can log into your Government Jobs account and review current information regarding any application you have submitted.

Will I be informed if I am not selected for an interview?

• Yes, you will be informed if you are not selected for an interview.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Research indicates that individuals in protected classes can be less likely to submit a job application. The County of Humboldt is dedicated to building a diverse, inclusive, and authentic workplace where our employees are free to bring their full selves to work each day in an environment that allows them to reach their full potential. The County Board of Supervisors has made organizational commitments to Diversity, Equity, and Inclusion (DEI) and the County is working to ensure that these commitments are reflected in all we do. The County recognizes that certain populations (BIPOC, Disabled Persons, Veterans, LGBTQIA+ community members, etc.) face systemic and structural challenges which may inhibit their ability to satisfy every requirement of the position. In recognition of these structural and systemic factors, the Human Resources Department understands that experience can be gained in many ways - oftentimes, outside of formal institutions - and strives to take a holistic approach to in assessing an applicant's qualifications for a position.

If you're excited about this role but your past work experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply.

HOW TO APPLY

A complete, original application must be filed for each position you are interested in applying for. Applications must be submitted online through the County's automated application system at https://www.governmentjobs.com/careers/humboldtcountyca no later than the final filing date listed on the job flyer. All applications are screened by both Human Resources staff and may be screened by additional subject matter experts. The most qualified candidates may then be invited for further testing.

It is important that your application shows all the relevant experience and education you possess. Human Resources staff does not consider or review resumes or attachments.

Please read the job requirements section of the announcement. Be sure you meet these requirements since they will be carefully evaluated during the selection process. Your performance in any employment examinations will be compared with the performance of others who take the tests. All candidates who pass will be ranked according to their scores. The examination results will be emailed to you as quickly as possible.

CalPERS RETIREMENT PROGRAM

Employees fall into one of the following tiers based on the date you first start working for the County or any other employer that uses CalPERS for retirement.

• Tier I - Prior to 7/5/2012: 2.7% @ 55
• Tier II - Post 7/6/2012: 2% @ 55
• Tier III - Post 1/1/2013: 2% @ 62

If this is your first job with a CalPERS employer, you'd be in Tier III.

• 2% means that for every year you work for the County, you will receive 2% of your maximum annual pay rate for every year that you work for us (or other CalPERS employers) if you work the required minimum number of years (that's called vesting) and retire after the age following the @.

• If you work 20 years and retire at 62 years of age, you will receive 20 x 2% or 40% of your maximum annual pay rate every year in retirement payments.

SELECTION PROCEDURE

The County runs its hiring on a set of rules to ensure that it is fair. Hiring and promotion are based on performance and having the best qualifications for the job. "Examination" doesn't always mean taking a test, sometimes it just means how we compare your application to others who have applied, and an "oral examination" means a scored and structured interview.

POLICY OF NONDISCRIMINATION

The County of Humboldt does not discriminate based on mental or physical disability in the admission or access to, treatment or employment in, its programs or activities. The Human Resources Department is located in the Humboldt County Courthouse, which has an accessible entrance on 4th Street. Accessible parking is available adjacent to the 4th Street entrance and on the 4th Street side of the K Street lot. Special testing arrangements may be made to accommodate disabilities or religious convictions. Contact the Human Resources Department at (707) 476-2349 well in advance of the examination to request an accommodation.

The County is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religion or religious creed, color, age, sex, sexual orientation, national origin, ancestry, marital status, medical condition, mental or physical disability, military service, or any other classification protected by federal, state, or local laws or ordinances.

MEDICAL EXAMINATION

A pre-employment medical examination provided by the County may be required upon offer of employment.

OTHER EXAMINATIONS

Some positions also require psychological evaluation and/or extensive background investigation.

LICENSES

Some classifications require possession of valid professional and/or technical licenses. Some classifications may require the possession of a valid California driver's license.

PROBATIONARY PERIOD

Persons appointed to regular County positions serve a probationary period. This is normally six (6) months but could be up to one (1) year. All designated safety employees serve a one-year probationary period.

EMPLOYMENT ELIGIBILITY

It is the County's intention to hire only those workers who are authorized to work in the United States, pursuant to the Immigration Act of 1990. If you are offered employment, you will be required to verify your eligibility to work in the United States. For law enforcement positions you will be required to verify your U.S. citizenship or legalized status.

DISASTER SERVICE WORKERS

All County of Humboldt employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESS OR IMPLIED CONTRACT. THE COUNTY OF HUMBOLDT RESERVES THE RIGHT TO MAKE NECESSARY MODIFICATIONS TO THE EXAMINATION PLAN IN ACCORDANCE WITH THE HUMBOLDT COUNTY MERIT SYSTEM RULES.