Trupp HR - Senior Leave Management Specialist (Remote/Full-Time)

• Serves as a primary point of contact for LOA questions, concerns, and challenges for clients and their employees.
• Lead and attend all new client onboarding meetings to successfully onboard and integrate new LOA clients using established tools and processes, including set-up of templates and research on state-specific leave laws.
• Facilitate the Leave Team’s meetings, client meetings, and act as the leave team subject matter expert.
• Work with the Leave Administration Manager to update department training documents and train new leave team employees.
• Serve as a backup to the Director of Leave Administration when they are out of the office.
• Manage and process LOAs including, but not limited to, FMLA, state and local non-FMLA medical and personal leaves for employees located across the United States.
• Facilitate more complex leave cases and assist Leave Administration Specialists with LOA questions.
• Engage in the interactive process under the Americans with Disabilities Act (ADA), as needed, and provide tracking and administration of ADA accommodations in place.
• Ensure requests are responded to in a timely manner and that leaves are managed in accordance with client policies and are in compliance with all federal, state & local leave laws.
• Assist employees in returning to work and receiving appropriate benefits according to organizational policies and legal regulations.
• Inform client managers/HR of employee status to assist them in maintaining productivity and advise them on the appropriate handling of employees on leave.
• Authorize return-to-work using physician documentation, departmental ability to comply with restrictions, and knowledge of the physical requirements of the existing job or alternative job.
• Utilize leave of absence tracking system to manage leaves and keep information current for client visibility.
• Collaborate with clients to ensure Trüpp’s tools, systems, and processes are effectively utilized and understood.

• Utilize active listening skills with colleagues and clients to mitigate conflict, gain trust and confidence, and improve operational efficiency.
• Apply creativity, expertise and discipline to continuously improve the relevance, excellence and scalability of Trüpp’s outsourcing service model.
• Be reliable, including following through on commitments and action items within the timeframes communicated.
• Communicate with clients and employees, in a friendly, professional, customer-focused, and resolution-oriented manner.
• Demonstrate a high degree of accuracy and attention to detail when responding to inquiries, preparing employee communications, and other tasks.
• Demonstrate tenacity and innovation by going the extra mile in response to inquiries and when performing other tasks.
• Organize and prioritize own work, as well as the work of others, in a setting with frequent and rapid priority and assignments changes and additions coming from multiple sources in a fast-paced environment.
• Carry out duties with integrity and an appropriate level of confidentiality with respect to client and employee information.
• Behave in a manner that supports Trüpp’s core values and represents the company in the best possible light.
• Effectively adapt to changes in priorities, deadlines, policies, or practices, whether the change is at Trüpp or with clients.
• Consistently deliver quality, timely, accurate, and useful work products.
• Be proficient with Microsoft Office and other productivity tools.
• Exemplify professionalism and a sincere concern for contributing to the success of our clients.
• Ensure that work-related activities promote the strategic objectives of our clients.
• Sufficient working conditions, including high-speed internet and an environment where phone calls and virtual meetings can occur without interruption required.

• Have a Bachelor’s Degree in Human Resources, Business Management or other related field, or equivalent combination of education and experience.
• Have 3-5 years’ of related job experience.
• Working knowledge of multi-state leave of absence laws and regulations.
• Demonstrate effective leadership qualities and provide guidance to other Leave Team members.

• 100% remote work
• Medical insurance, with a significant portion of employee coverage paid by the employer, as well as buy-up options and option to extend coverage to employee dependents/spouse/partner.
• 401(k) with up to a 4% company match
• Optional Flexible Spending Account (FSA) and other voluntary benefits
• Generous paid time off program and 12 paid holidays
• Education reimbursement program
• Flexible work schedules
• $500 per year workplace stipend