Senior Leasing Agent (Beacon Communities Department)

Description

Summary

The Senior Leasing Agent, under the direction of the Community Manager, is a supervisory position that leases apartments and assists with resident and employee relations among the leasing staff. This position performs routine clerical work of average difficulty involving a) taking of initial applications for housing, b) rent collection, c) recertification of tenants, d) Marketing and advertising of the apartment community, e) resident relations and events, f) and oversight of the leasing teams file preparation prior to management and/or compliance review or approval. Models and ensures high performance and customer service delivery are consistent with the agency's mission, vision, and values.

Examples of Duties

Essential Duties + Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis and regular attendance must be maintained.

• Oversees the members of the leasing teams quality and thoroughness of paperwork to ensure compliance requirements are maintained.

• Provides coaching and feedback regarding customer service and marketing techniques to achieve occupancy goals.

• Issues lease violations and monitors curb appeal for residents at the assigned developments as directed by the Property Manager.

• Addresses client needs, eligibility, in compliance with Fair Housing Laws and Resident Selection Plan.

• Tours apartments with clients; discuss all benefits of the apartment community and each apartment shown.

• Explains to the client in detail the application procedures and lease contract.

• Assured application is processed in a timely manner through the property supported database.

• Type leases, enter leasing and traffic information on logs.

• Type weekly, monthly and/or special reports as designated by Assistant Community Manager or Community Manager.

• Receives deposit and rent money, record appropriately.

• Welcomes new residents. Assist as necessary to ensure a smooth move-in.

• Processes resident transfers.

• Adheres to all policies and procedures, as well as the names and locations of other Opportunity Home San Antonio Non Profit communities.

• Completes all requests from residents using proper forms and/or software.

• Communicates clearly to the maintenance staff regarding duties and responsibilities.

• Acknowledges and assists residents with a positive and friendly tone.

• Consults with the Community/Assistant Manager if a policy exception is needed.

• Aids Community/Assistant Manager as directed. Assist in paperwork, touring property, vacancy issues, and policy compliance.

• Assumes responsibilities of the Assistant Manager in their absence.

• Maintains a professional attitude and appearance at all times.

• Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees.

• Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.

• Participate in initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to create awareness, foster, cultivate and preserve a culture of equity, diversity, and inclusion.

• Recognize the significance of a data driven organization that adheres to expanded policies and practices in the area of data governance. Learn the distinct and different roles to include: Data Trustee, Data Domain Stewards, Data System Custodians, Data Stewards and Data Users. Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity.

• Performs other related duties as assigned.

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills

• Values Driven| Demonstrates an understanding of the values (Compassion, Equity and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.

• Customer Service|Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.

• Effective Use of Information|Communicates important information to those who need to know clearly, securely, effectively, orally and/or in writing; proactively exchanges accurate and timely information.

• Commitment and Continuous Improvement|Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning. Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.

• Teamwork|Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization's team building events.

• Responsiveness and Accountability| Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work; complies with procedures and directives and understands the importance of maintaining and managing confidential information; recognizes and anticipates issues and provides a responsive resolution in a timely manner.

Typical Qualifications

Education

Required

• High School Diploma or GED.

Experience

Required

• Two (2) years experience in apartment leasing and marketing fundamentals.

• One (1) year of affordable housing experience.

• Must be willing to work flexible hours/days.

• Must be willing to work weekends.

• Must have the ability to learn and use cloud applications such as Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides. Understanding document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: One drive, Outlook, Word, Excel and Powerpoint or MAC or PC desktop equivalent is acceptable.

• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Preferred Education and Experience

• Bilingual English/Spanish.

• Yardi software experience.

• Ability to learn cloud technologies such as LucidChart for diagram, workflow and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

License + Certificates

Required

• Professional Leasing Certification & Certified Occupancy Specialist Certification required within one (1) year of employment (depending on availability of training) with no more than three attempts for certification allowed.

• Must have the ability to earn certifications as required by assigned tasks (i.e, Gracehill Training, Fair Housing Certification, etc.)

• Texas Class "C" driver's license at the time of placement and insurable by the organization's fleet and liability insurance carrier.

Technical Skills

To perform this job successfully, the employee should have

• Ability to motivate a team of Leasing Agents.

• Ability to manage/direct the daily leasing activities.

• Ability to coach and train.

• Ability to apply superior customer service principles and practices.

• Ability to learn Yardi software.

• Ability to apply PC skills such as: MS Word, Excel, and/or Google docs.

• Ability to plan and organize work.

• Ability to meet schedules and timelines.

• Ability to communicate effectively both verbally and in writing.

• Ability to operate a computer, and other office equipment as assigned.

• Ability to perform data entry with efficiency and accuracy.

• Ability to prepare letters, memos, reports and statistical narratives using correct English, grammar, spelling, punctuation and vocabulary.

• Ability to perform mathematical calculations.

• Ability to read, interpret, apply and explain rules, regulations, policies, and procedures.

• Knowledge of statistical report writing techniques.

• Knowledge or experience in property management.

• Knowledge or experience in maintenance or inspections.

• Knowledge of safety and health practices.

• Knowledge of basic accounting principles.

• Knowledge of Fair Housing.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; walking and moving about the office and/or community property, and attending onsite and offsite meetings. The employee must be able to complete data entry, utilize various portals and communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office Environment

• The noise level in the work environment is usually moderate.

• High level of interaction with external/internal clients.

• May be transferred or be required to work at different properties or sites for interim periods in order to support business needs.

Outside Environment

• Subject to environmental elements when conducting visits to various sites or participating in outside events.

ADA Statement

In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodation to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities, if it would not impose an "undue hardship" on the operation of the employer's business.

Ethics

As a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.

Equal Employment Opportunity Statement

Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time, without notice.