Senior Learning Specialist

Senior Learning Specialist

Training Job ID 2024-14588 Primary Location: Norwood, Massachusetts 05/29/2024 Hiring Range: $114,300 - $164,200

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FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

Join the FM Global Academy, as a Senior Learning Specialist and become an integral part of shaping our company's training initiatives and future education standards.

The Academy is FM Global's unique, dynamic and forward-thinking Learning and Development Department. We support employee development by provide consistent, state-of the art training to new employees and to employees new in their roles. In-house training is developed and delivered in the core areas of engineering, underwriting, claims, leadership development as well as for our clients.

We are looking for a property insurance professional with background in client facing roles, preferably as Account Manager and/or Underwriter. Experience in field and/or account engineering is advantageous, as is knowledge in claims management. Your professionalism, enthusiasm and adaptability will be highly valued.

The ideal candidate possesses excellent communication and presentation skills, as well as the ability to effectively impart knowledge to a diverse audience, such as field and account engineers, account managers, underwriters, or claims personnel. Occasionally, this role may also involve training clients or brokers partners, as needed.

As Senior Learning Specialist, the main responsibility will be acting as program manager for at least one core program at the Academy, focusing on Underwriting, Claims, and/or Client Service, which includes but is not limited to owning the program(s), leading their development and maintenance, and facilitating their delivery. Collaboration with various home office stakeholders, insurance operations, learning innovators, and instructional designers is essential to ensure that our curricula remain relevant, up to date, and effectively meet the needs of the enterprise.

Schedule & Location:

This is a full-time office-based position located in the Learning Center, Norwood, MA.

• Manage and facilitate assigned core training curricula independently, including coordinating course communications, maintaining schedules, ensuring instructor and mentor quality, managing participant feedback, and tracking course performance, in line with the Academy's learning analytics guidelines.

• Act as the lead resource within the Academy for assigned areas of expertise and provide mentorship, development, and coaching with minimal supervision.

• Stay informed on changes in FM Global's underwriting assessments, client service and claims processes, and client engagement approaches to develop top-notch account managers, underwriters, and claims personnel.

• Ensure training programs and materials are accurate and up to date by collaborating with stakeholders, subject matter experts and instructional designers.

• Assess current knowledge and skill levels of program participants and collaborate with instructional designers, subject matter experts and facilitators to guarantee exceptional learning experiences.

• Participate in or lead special projects (e.g., to ensure proper implementation of corporate initiatives).

• Partner with learning experience innovators and instructional designers to integrate technology solutions for improved learner experiences and content adoption.

• Advise on designing and repurposing of content to ensure relevance and participate in testing learning content and provide feedback to instructional designers and developers.

• Collaborate with subject matter experts to plan program delivery, outlining roles and hand-out material.

• Deliver programs in line with objectives and gather evaluation and feedback.

• Stay current on learning and development trends and best practices through networking and professional development.

• Enhance presentation skills to encourage optimal learner participation and facilitate continuous knowledge management among learners.

• Support additional training and education initiatives within the Academy as needed.

Required Education:

• Bachelor's degree or equivalent.

Work Experience:

• 7+ years of experience in the property insurance industry, with essential experience as part of client facing (aka client service) teams, ideally as Account Manager (or industry equivalent) and/or Account Engineer.

• Professional certification, licenses or degrees that recognize or show mastery in property loss prevention or risk management are a plus (e.g., ARM, CPCU, CBCP, PE, etc.).

Required Skills:

• Profound knowledge of insurance (client service) processes, different underwriting approaches, risk selection, and related tools and concepts . Familiarity with claims processes is a plus.

• Swift adaptability to new and changing client service teams tools and processes within the enterprise, and integrating them into existing learning curricula and workshops.

• Exceptional communication skills to convey technical information to non-technical audiences.

• Collaborative teamwork with diverse colleagues in a cross-cultural, global setting.

• Highly effective learning facilitation in both in-person and virtual active learning classrooms.

• Strong personal accountability, decision quality, customer focus, and growth mindset.

• Strong project management and organizational skills, with the ability to handle multiple initiatives and ambiguity.

• Working effectively in high-performing teams within fast-paced, complex environments, under minimum supervision and tight deadlines.

• Proven experience in creating strong internal partnerships and influencing business partners and outcomes.

• Demonstrated leadership, alongside excellent consulting, moderating, mentoring, and coaching abilities.

• Expertise in group facilitation and classroom presentation.

• Experience in managing external vendors for training program development is a plus.

• Advanced multitasking abilities, with experience managing large projects and relying on judgment to achieve goals.

A wide degree of creativity and latitude is expected.

The hiring range for this position is $114,300-$164,200 annually. The final salary offer will vary based on individual education, skills, and experience. The position is eligible to participate in FM Global's comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

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