Senior Learning Design Professional - Office, Agile Or Remote Nationwide

Humana Inc. Little Rock , AR 72215

Posted 2 months ago


The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

How We Value You

Benefits starting day 1 of employment

Competitive 401k match

Generous Paid Time Off accrual

Tuition Reimbursement

Parent Leave

Go365 perks for well-being


Where you Come In

The Senior Learning Design Professional analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning and manuals and writes effective learning objectives and coordinates performance assessments to measure training effectiveness. Additionally, this role will be analyzing learning needs and partnering with subject matter experts to provide input for course content ensuring course materials are current and relevant to training needs.

  • Designs and develops learning solutions for both new hire and existing associates to support role-based organizational needs

  • Conducts needs analysis and use findings to develop learning solutions targeted to meet specific audience needs

  • Uses a disciplined instructional design approach to create meaningful, memorable learning experiences

  • Selects appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence

  • Selects appropriate media for delivery (instructor-led training, e-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met

  • Creates high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts

  • Identifies and validates content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers

  • Evaluates the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data

  • Prepares facilitator support materials (i.e. power point slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and conduct "train-the-trainer" sessions to ensure effective delivery and engaging learning experiences

  • Facilitates content when and where as appropriate

  • Manages annual course review process: establish project timelines, milestones and regularly communicate progress to all stakeholders

What Humana Offers

We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.

Required Qualifications - What it takes to Succeed

  • 5+ years' experience developing curriculum content, eLearning programs and virtual learning solutions

  • 3+ years of facilitation experience with adult learners

  • 2+ years in a consumer facing role within a business

  • Proficient in Camtasia or other video tool

  • Strong knowledge of eLearning standards and Adult Learning Theory

  • Strong verbal and written communication skills

  • Strong organizational skills with ability to manage multiple priorities

  • Strong attention to detail and analytical skills

  • Flexibility navigating change in a fast paced environment

  • Travel up to 20%

Preferred Qualifications

  • Bachelor's Degree in Business, Education, Communications or related fields

  • Master's Degree in Instructional Design, Adult Education or related field

  • Proficiency designing virtual Instructor-Led training using WebEx

  • Proficient in Adobe Captivate 8.0 (and above), Photoshop, Audition, Camtasia

  • Proficient project management skills

  • 5+ years in contact center learning and development for Fortune top 50 organization

  • Experience developing and managing courses in a LMS

Additional Information

This position will be subject to travel up to 20%.

Work at Home/Remote Requirements Must ensure designated work area is free from distractions during work hours and virtual meetings Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance is required.

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews

If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m (satellite and/or wireless internet connections are NOT permitted for Work at Home roles) and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process. #ThriveTogether #WorkAtHome

Scheduled Weekly Hours


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Contact Center Engineer ( Home Office / Remote / Work From Home Eligible)

Humana Inc.

Posted 3 weeks ago

VIEW JOBS 8/24/2021 12:00:00 AM 2021-11-22T00:00 Description The Senior Telecomm/Voice Engineer is responsible for designing and implementing all or part of the organization's complex telecommunications infrastructure in line with pre-identified business needs and requirements. The Senior Telecomm/Voice Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. Responsibilities This role is responsible for supporting and administering existing Contact Center infrastructure, as well as for designing and implementing new solutions in support of enterprise level contact centers. The primary focus is to engineer and support the Voice Product systems that provide entry into the environment and direct our managed service partners for addressing any maintenance and support activity that insures system stability. This also includes responsibility for design, implementation, configuration, daily operation and upgrading of core Oracle Communications systems such as: Session Border Controllers, Session Routers, Enterprise Operations Monitor, Session Delivery Manager, SIPREC Recording, Call Routing, Protocol normalization/HMRs, Dial Plan normalization and maintaining local route tables. Alternate technical focus may be on Genesys/Cisco/Avaya, SIP infrastructure, and the telecommunications aspects of the Contact Center environment. This position makes recommendations for resources required to maintain and/or expand service levels required to ensure the successful operation of the enterprise contact center systems. This individual will work independently and as part of the team to perform engineering duties including but not limited to design and deployment of new technology in the area of IP Telecommunication systems, specifically for the enterprise contact center solutions. Perform other duties as assigned Essential Functions: * Takes charge of the telecom platforms and leads the direction on best practices for supporting a SIP infrastructure. * Sets standards and direction for the Voice product stack. * Troubleshoots Genesys/Avaya/Oracle/Cisco issues including P1 and P2 events. * Work collaboratively with business partners, vendors, and internal technical teams to design and implement new IP Telephony solutions in our enterprise contact centers. * Serve as the technical lead on projects of all scopes by developing design documentation, coordinating system changes, and executing configuration changes in the area of contact center systems. * Serve as the subject matter expert to set technical direction and give operational guidance to operational support teams. * Develop technical standards, defines operational processes, write configuration "best practices" for contact center telecommunication and collaboration infrastructure. * Engineer for projects planning activities to align with project deliverables and deadlines. * Analyze system and application data to ensure system stability and improve system performance. * Provide recommendations for remediation of issues * Identify and prioritize the deliverables of platform components; participate and recommend the technical direction of the platform, and influence how project teams in departments develop and support dependent applications. Communication Skills: * Excellent written and verbal communication skills with the ability to present complex technical information of the platform in a clear and concise manner to executives and non-technical leaders. * Must have excellent presentation skills to wide spectrum of audience types (Sr. Executives to Technical Architects). Reasoning Ability: Must be able to work independently with minimal supervision. Required Qualifications * Bachelor's degree in computer science or related field OR equivalent experience in lieu of degree * 7+ or more years of telecommunications/voice technical experience (10k+ seats) * Experience with contact center technology platforms, specifically Oracle SBC and Avaya products. * Expert in VoIP Protocols SIP/SIPREC/RTP and troubleshooting * Expert in Contact Center and dial plan session management and routing * Prior experience in Contact Center Operations supporting production system availability * Designing and implementing complex telecommunications infrastructure * Expert troubleshooting escalated complex telecommunications problems * Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications * Monitoring tools - Prognosis/ Oracle Enterprise Operations Monitor/Wireshark * Agile/SAFe environment * DevOps / SRE Additional Information Scheduled Weekly Hours 40 Humana Inc. Little Rock AR

Senior Learning Design Professional - Office, Agile Or Remote Nationwide

Humana Inc.