Senior Learning Associate/ Instructional Designer

Capital One Bethesda , MD 20813

Posted 5 months ago

NYC 299 Park Avenue (22957), United States of America, New York, New York

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Learning Associate/ Instructional Designer

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We strive to create one of the nation's greatest banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

Are you interested in joining a team of best-in-class HR Learning Professionals who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One, you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further!

The Senior Learning Associate will work with a team of world-class professionals to produce innovative learning and development solutions for the Commercial Bank with a focus on consulting, design, implementation, evaluation and relationship management.

Position Responsibilities:

  • Produce high quality, scalable learning experiences for Capital One associates that can be measured against changes in employees' performance skill and the business' performance

  • Consult with client managers, subject matter experts, and learning team members on training needs, solution design recommendations, and delivery expectations

  • Manage learning projects and initiatives from start to finish, while providing regular progress updates to team leaders and stakeholders

  • Coordinate development efforts to obtain content and timely reviews from clients and subject matter experts

  • Support implementation strategy for training programs

  • Design content, including (but not limited to) measurable learning objectives, facilitator and participant materials and tools, experiential scenarios and simulations, assessment and evaluation questions

  • Develop online learning solutions which are engaging and creative, while still maintaining the instructional integrity and validity of the solution

  • Add or edit basic multimedia assets to content, including: images, audio and video clips, and other graphical content

  • Update existing curricular and stand-alone learning experiences to ensure relevance, effectiveness, and measurability

  • Partner with other teams, peers, or contract resources to support material development needs, when applicable

  • Participate in Train-the-Trainer activities

Basic Qualifications:

  • Bachelor's degree or military experience

  • At least 3 years of experience in learning curriculum design

  • At least 3 years of experience with learning content development tools

  • At least 2 year of experience in project management

  • At least 1 year of experience using Adobe Connect

Preferred Qualifications:

  • Bachelor's degree in Education, Human Resources or Training Design

  • At least 4 years of experience in training design and delivery using multiple delivery methods (e.g. classroom, virtual classroom, eLearning, videos, micro-learning)

  • At least 3 years of experience in designing systems training

  • At least 2 years of experience working in AGILE environment

  • At least 2 years of experience in business consulting

  • At least 2 years of experience in project management or Project Management certification

  • At least 2 years of experience in financial services or technology industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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Senior Learning Associate/ Instructional Designer

Capital One