Senior Learning And Development Operations Support

Pacific Gas And Electric Company San Ramon , CA 94582

Posted 2 weeks ago

Requisition ID# 55521

Job Category : Administrative / Clerical

Job Level : Individual Contributor

Business Unit: Human Resources

Job Location: San Ramon

Department Overview

PG&E Academy Operations is a dynamic group within PG&E Academy that focuses on strategically aligning itself with the vision of each internal learning track with a goal to support the increase of employee safety and productivity by designing, developing and delivering world class learning and on the job support solutions.

We are seeking team members who can thrive with little supervision in a fast-paced environment that is undergoing change. To be successful, you must possess a passion for learning and innovation, be able to build strong internal and external relationships, and have a strong bias for action, results and continuous improvement.

Position Summary

Under the direction of the Academy Operations Supervisor, the Senior Learning and Development Ops Support will utilize project management tools to coordinate enterprise-wide learning implementation efforts while focusing on end-to-end business process improvement. This requires a strategic and interactive partnership with PG&E leaders, delegates, and employees in order to align the Operation team's goals, vision and values to those of the Academy and the organization.

Due to the current landscape, this role will work from a home office. Once the COVID-19 moratorium is lifted this position may be expected to split time between the home office and the San Ramon office.

J ob Responsibilities

  • Strategize with Academy leadership to plan, forecast and implement enterprise-wide training programs for one or more Lines of Business (LOB)

  • Oversee roster completion, session creation, course creation, session management, course management, enrollments, cancellations and assigning key resources to scheduled events, close out Help Desk tickets related to school, and other tasks as an SAP learning administrator.

  • Oversee, execute and improve complex processes for all logistical and operational support of Academy training courses and programs, including On-the-Job Training, Structured Learning Paths, offsite location booking, asset and materials management, catering, travel arrangements, scheduling facilitators and other tasks as required

  • Maintain the integrity of training data within LMS by developing and enforcing quality control through new governance processes and procedures

  • Implement technology projects within respective schools to ensure process consistency

  • Demonstrate analytical, problem solving, organization and follow up skills to ensure training efficiency and accurate departmental metrics are reported

  • Provide upfront consulting guidance to design, program and delivery teams around operational and learning technology capabilities advising on appropriate learning delivery methods and operational capabilities

  • Actively promote the use of more efficient, automated processes to our clients through Continuous Improvement efforts to ensure seamless operational support within the Academy and a consistent, centralized business approach for the enterprise

  • Provide leadership and training to Learning and Development Ops Support Associate and Intermediate team members, as well as contractors and temporary staff, within own school. Includes assigning and prioritizing of work

  • Create training manuals, job aids, process maps and other documentation for cross-training and knowledge transfer purposes.

  • Provide cost analysis support by gathering data and tracking material costs as needed as well as tracking Academy cost savings

  • Support, management and administer all other operational tasks for courses and programs.

  • Establish and maintain service level agreements between the Academy and our LOB clients by the development of team metrics and continuous process improvement.

  • Participate in ad hoc project requests as needed



  • High School or General Education Development (GED) diploma
  • 4 years of combined experience working within a training organization and/or SAP or other Learning Management System (LMS) or equivalent


  • Bachelor's in Learning, Business Administration, Computer Science or job-related discipline or equivalent experience

  • Ability to provide support and business intelligence for training related forecasts and reports

  • Experience with SAP Business Warehouse, Business Objects or similar business intelligence tools

  • Experience with Lean Six Sigma or other continuous improvement tools/methodology, with proven demonstration of initiating process improvement in past roles

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Development Operations (Dev Ops) Engineer Azure

Blackberry Limited

Posted 2 months ago

VIEW JOBS 6/8/2020 12:00:00 AM 2020-09-06T00:00 Worker Sub-Type: Regular Job Description: BlackBerry's AtHoc is the pioneer and recognized market leader in next-generation emergency communications software for the security and safety market. Fundamental to our mission at BlackBerry's AtHoc is the development of innovative products used for the critical endeavor of saving lives. We're seeking dedicated, bright and highly motivated team players who want to make a difference and share in our accomplishments and passion. We provide a culture that encourages different perspectives and new ways of thinking toward a common, aligned goal and shared vision: to bring innovative solutions to market and advance the safety, security, and protection of people and property around the world. Join a principled customer-focused team that is transforming an industry and has earned the trust of hundreds of customers and millions of users within the U.S. military, federal government, homeland security agencies, healthcare, fortune 500 companies and higher education institutions. At BlackBerry's AtHoc, we recognize that the talent and drive of our people is a vital key to our continued success. Responsibilities * Provide technical expertise in aspects of Azure Gov Cloud and Athoc's private cloud as assigned * End to End support for critical Alert systems in production private cloud environment and Azure * Deployment of applications, infrastructure, upgrades, and changes to platform capacity * Responsible for maximizing system uptime and availability, ensuring functional and performance SLAs * Responsible for establishing end-to-end monitoring and alerting for various systems * Creation of playbooks to run when responding to alerts or incidents * Initiate and lead scripting and automation to streamline system updates and upgrades * Work with cloud operations team to resolve trouble tickets, developing and running scripts, and troubleshooting in a hosted environment * Continuously develops skills in public and private cloud * Works well independently requires routine supervision Qualifications and Skills Required: * Relevant/related experience. Minimum 4 years with a BS/BA or 5 years with a MS/MA * 1-2 years' working on a DEV/Ops team with working knowledge of Azure Cloud, Azure Gov Cloud, certifications, of any kind in Azure, a plus * 1-2 years' experience with software defined networks, application gateways, and load balancing configuration/management in Azure * Basic understanding of supporting, and troubleshooting application level systems, communications, and performance issue in cloud in a multi-tiered architecture * Familiar with controls related to PCI/DSS or FedRamp or an understanding of FIPS and NIST standards * Familiarity with SolarWinds, OpsGenie, Site 24x7 or other monitoring systems * Demonstrated technical competency in 1 or more of the following areas Windows Server Administration SQL Server 2016 EMC Storage Technologies Advance Knowledge of SMTP, SMPP, and mail relays PowerShell or JSON or Python or other applicable language * Excellent troubleshooting and analytics skills * Ability to use MS Office Tools specifically MS Excel, Visio, Project * Practical understanding or certification in ITIL V2 or V3 Foundations * Team player who works well in collaborative fast paced environment. * US Citizen/Green Card holder This positons requires a self-starter willing to quickly learn portions of the AtHoc application suite. Job Family Group Name: Product Development Scheduled Weekly Hours: 40 Blackberry Limited San Ramon CA

Senior Learning And Development Operations Support

Pacific Gas And Electric Company