Senior Lean Consultant

Job Description/Summary: This position serves as a key resource for coaching and driving the implementation of a Lean-based management system across UCSF Benioff Children#s Hospital Oakland (UCSF BCH-Oakland). The purpose of the Lean management system is improvement in clinical and operational performance throughout UCSF BCH-Oakland.

The Senior Lean Consultant, Lean Transformation is responsible for using extensive Lean knowledge and skills, and clinical experience to mentor and develop Lean leaders, and develop and implement a clear understanding of key processes, business issues and operational challenges facing the organization as a whole, as well as individual departments within value streams. The Senior Lean Consultant supports the strategy deployment cycle including the development and deployment of A3s, the study/adjust process, and the coaching and education of executives on strategic A3 thinking. This includes supporting the development of leader standard work for a linked checking system and a linked learning system that connects senior management work to the work of the frontlines.

The Senior Lean Consultant will function as part of a team of individuals responsible for teaching and coaching UCSF BCH

-Oakland leaders, administrators, and clinicians on the application of Lean to solve organizational problems. The Senior Lean Consultant will lead and facilitate improvement events and projects of a complex nature with minimal oversight, including assessment, planning, event facilitation, and follow-up/sustaining. #This position may be responsible for overseeing multiple Value Streams, and oversees all phases of the improvement work to effectively increase value as measured by improved quality at lower cost through improved utilization and productivity across the enterprise.

As an ambassador of continuous improvement, the Senior Lean Consultant will disseminate elements of the evolving UCSF BCH-Oakland management system, including coaching and teaching Lean principles, tools, and Lean leader behaviors aimed at engaging staff across all disciplines in the improvement effort. Where appropriate, the Senior Lean Consultant will lead improvement activities that transcend quality, clinical and operational dimensions to support achievement of the organizational goals as documented in the Annual Operations Work Plan and along value streams of strategic importance to the organization. In concert with project sponsors and senior consultants, the Senior Lean Consultant will assess and identify problems and opportunities, coordinate the activities of the improvement team, identify appropriate resources needed, and develop a schedule to ensure timely completion of improvement projects.

The Senior Lean Consultant works directly with CEO, COO, Executive and Senior Leaders for organizational and value stream A3s to accomplish specific strategic outcomes. This position will help UCSF leadership identify and prioritize value streams and use strategy deployment to advance the organization#s ability to meet and exceed key strategic initiatives.

As a respected member of Quality Built-In department, the Senior Lean Consultant must be able to establish positive relationships with Executive Sponsors, Process Owners and other key stakeholders across all disciplines represented at the Medical Center.

The Senior Lean Consultant must demonstrate an advanced ability to effectively manage and lead change in the dynamic UCSF BCH-Oakland environment.

This individual must be able to establish themselves as a respected and trusted leader of change, building upon a proven track record of achievement in performance improvement. The Senior Lean Consultant must demonstrate competency in their role as consultant, facilitator, change agent, project manager and leadership coach as required to sustain results following internal engagements.

The Senior Lean Consultant may oversee and provide direction on work activities of LPO team members to achieve positive outcomes. #The individuals in this position will perform all duties in a manner that promotes teamwork and reflects the UCSF mission, vision and values. Position Requirements: Minimum Education:

Bachelor#s degree in a healthcare related or engineering field preferred is required.

Education Notes: Master#s degree or combination of education and experience in Healthcare/Healthcare Administration or Clinical degree (Nursing or other) is preferred.

Minimum Experience: #Seven years of experience in a clinical setting.

Five years of experience in a dedicated Lean role managing teams either on improvement projects or in operations. #Previous healthcare management experience in hospital or ambulatory settings with understanding of important health policy trends. Certification Required:

QBI/lean certification may be a condition of employment with a targeted date of completion within one year of hire for QBI Lean Leader candidates. Knowledge, Skills, and Abilities: #Lean expertise in healthcare or another relevant setting highly preferred. #Knowledge of and experience using Lean tools and concepts, such as: #2P/3P, Value Stream Mapping, Strategic problem solving,# Kaizen events, Lean management system, including leader standard work. More advanced concepts such as:

Executive leader standards, Process at a glance, Design of infomatics tool kits, Strategy development, Demonstrated exceptional skills in consulting, group process facilitation, whole system design, negotiation, change management # conflict resolution, and a demonstrated track record of positive relationships with previous clients. Outstanding customer service orientation. #Strong communication skills (verbal, written and listening) with ability to interact effectively across the organization, especially in situations requiring instructing, persuading, negotiating, resolving conflict, consulting and advising.

Must be comfortable speaking in public and to various audiences. #Skilled in teaching improvement concepts and principles to diverse audiences from senior management to frontline staff.

A demonstrated ability to coach senior level leaders, balancing their needs with the goals of the Lean initiatives. #A demonstrated track record of successfully working with and motivating diverse work teams, preferably including physician, facilitating complex teams and managing change. #Able to plan, organize, motivate, mentor, direct and evaluate the work of others. #Able to manage multiple enterprise-wide initiatives and consulting teams to achieve project goals.

Able to perform complex tasks, prioritize multiple projects, and work under pressue to meet deadlines in a fast-paced environment. #Excellent project management skills including project time, and scope. Able to read # interpret data; translates data into meaningful information and uses data to shape work at both the department and enterprise level; possesses strong analytical and critical thinking skills.

Technical Knowledge: Lean systems certification. #Demonstrated strengths in Project Management processes and methodologies including stage-gate reviews. Highly proficient in all applications of Microsoft Office, with an emphasis on Excel, Powerpoint, Visio, Word and Outlook.

Physical Requirements: Sit: Up to 6 hours/day Stand/Walk: Up to 6 hours Bend/Stoop:

Up to 3 hours Reach: Up to 6 hours Rep Use of UE/Grasp: Up to 6 hrs Lift/Push/Pull: 25 lbs, over 25# with assistance or equipment This job requires the ability to hear alarms clients and/or instruction.

The ability to see accurately from 20 inches to 20-ft. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of this position. Must be able to stand for long periods of time while teaching in a classroom or sitting for extended periods of time while teaching using technology-mediated environments (i.e. powerpoint, webex, etc.). This may include lifting up to 25 lbs. of instructional or other tools and/or walking 5-10 miles a day during Rapid Improvement Events. Additionally, during event weeks there will be long days and abnormal workday start and end times to ensure a successful event achieve event metrics. #

Job Description/Summary:

This position serves as a key resource for coaching and driving the implementation of a Lean-based management system across UCSF Benioff Children's Hospital Oakland (UCSF BCH-Oakland). The purpose of the Lean management system is improvement in clinical and operational performance throughout UCSF BCH-Oakland.

The Senior Lean Consultant, Lean Transformation is responsible for using extensive Lean knowledge and skills, and clinical experience to mentor and develop Lean leaders, and develop and implement a clear understanding of key processes, business issues and operational challenges facing the organization as a whole, as well as individual departments within value streams.

The Senior Lean Consultant supports the strategy deployment cycle including the development and deployment of A3s, the study/adjust process, and the coaching and education of executives on strategic A3 thinking. This includes supporting the development of leader standard work for a linked checking system and a linked learning system that connects senior management work to the work of the frontlines.

The Senior Lean Consultant will function as part of a team of individuals responsible for teaching and coaching UCSF BCH-Oakland leaders, administrators, and clinicians on the application of Lean to solve organizational problems. The Senior Lean Consultant will lead and facilitate improvement events and projects of a complex nature with minimal oversight, including assessment, planning, event facilitation, and follow-up/sustaining. This position may be responsible for overseeing multiple Value Streams, and oversees all phases of the improvement work to effectively increase value as measured by improved quality at lower cost through improved utilization and productivity across the enterprise.

As an ambassador of continuous improvement, the Senior Lean Consultant will disseminate elements of the evolving UCSF BCH-Oakland management system, including coaching and teaching Lean principles, tools, and Lean leader behaviors aimed at engaging staff across all disciplines in the improvement effort. Where appropriate, the Senior Lean Consultant will lead improvement activities that transcend quality, clinical and operational dimensions to support achievement of the organizational goals as documented in the Annual Operations Work Plan and along value streams of strategic importance to the organization. In concert with project sponsors and senior consultants, the Senior Lean Consultant will assess and identify problems and opportunities, coordinate the activities of the improvement team, identify appropriate resources needed, and develop a schedule to ensure timely completion of improvement projects.

The Senior Lean Consultant works directly with CEO, COO, Executive and Senior Leaders for organizational and value stream A3s to accomplish specific strategic outcomes. This position will help UCSF leadership identify and prioritize value streams and use strategy deployment to advance the organization's ability to meet and exceed key strategic initiatives.

As a respected member of Quality Built-In department, the Senior Lean Consultant must be able to establish positive relationships with Executive Sponsors, Process Owners and other key stakeholders across all disciplines represented at the Medical Center.

The Senior Lean Consultant must demonstrate an advanced ability to effectively manage and lead change in the dynamic UCSF BCH-Oakland environment.

This individual must be able to establish themselves as a respected and trusted leader of change, building upon a proven track record of achievement in performance improvement. The Senior Lean Consultant must demonstrate competency in their role as consultant, facilitator, change agent, project manager and leadership coach as required to sustain results following internal engagements.

The Senior Lean Consultant may oversee and provide direction on work activities of LPO team members to achieve positive outcomes. The individuals in this position will perform all duties in a manner that promotes teamwork and reflects the UCSF mission, vision and values.

Position Requirements:

Minimum Education:

Bachelor's degree in a healthcare related or engineering field preferred is required.

Education Notes: Master's degree or combination of education and experience in Healthcare/Healthcare Administration or Clinical degree (Nursing or other) is preferred.

Minimum Experience: Seven years of experience in a clinical setting.

Five years of experience in a dedicated Lean role managing teams either on improvement projects or in operations. Previous healthcare management experience in hospital or ambulatory settings with understanding of important health policy trends.

Certification Required:

QBI/lean certification may be a condition of employment with a targeted date of completion within one year of hire for QBI Lean Leader candidates.

Knowledge, Skills, and Abilities: Lean expertise in healthcare or another relevant setting highly preferred. Knowledge of and experience using Lean tools and concepts, such as: 2P/3P, Value Stream Mapping, Strategic problem solving,

Kaizen events, Lean management system, including leader standard work. More advanced concepts such as:

Executive leader standards, Process at a glance, Design of infomatics tool kits, Strategy development, Demonstrated exceptional skills in consulting, group process facilitation, whole system design, negotiation, change management & conflict resolution, and a demonstrated track record of positive relationships with previous clients. Outstanding customer service orientation. Strong communication skills (verbal, written and listening) with ability to interact effectively across the organization, especially in situations requiring instructing, persuading, negotiating, resolving conflict, consulting and advising.

Must be comfortable speaking in public and to various audiences. Skilled in teaching improvement concepts and principles to diverse audiences from senior management to frontline staff.

A demonstrated ability to coach senior level leaders, balancing their needs with the goals of the Lean initiatives.

A demonstrated track record of successfully working with and motivating diverse work teams, preferably including physician, facilitating complex teams and managing change. Able to plan, organize, motivate, mentor, direct and evaluate the work of others. Able to manage multiple enterprise-wide initiatives and consulting teams to achieve project goals.

Able to perform complex tasks, prioritize multiple projects, and work under pressue to meet deadlines in a fast-paced environment. Excellent project management skills including project time, and scope. Able to read & interpret data; translates data into meaningful information and uses data to shape work at both the department and enterprise level; possesses strong analytical and critical thinking skills.

Technical Knowledge: Lean systems certification.

Demonstrated strengths in Project Management processes and methodologies including stage-gate reviews. Highly proficient in all applications of Microsoft Office, with an emphasis on Excel, Powerpoint, Visio, Word and Outlook.

Physical Requirements:

Sit: Up to 6 hours/day

Stand/Walk: Up to 6 hours

Bend/Stoop:

Up to 3 hours

Reach: Up to 6 hours

Rep Use of UE/Grasp: Up to 6 hrs

Lift/Push/Pull: 25 lbs, over 25# with assistance or equipment

This job requires the ability to hear alarms clients and/or instruction.

The ability to see accurately from 20 inches to 20-ft. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of this position.

Must be able to stand for long periods of time while teaching in a classroom or sitting for extended periods of time while teaching using technology-mediated environments (i.e. powerpoint, webex, etc.). This may include lifting up to 25 lbs. of instructional or other tools and/or walking 5-10 miles a day during Rapid Improvement Events. Additionally, during event weeks there will be long days and abnormal workday start and end times to ensure a successful event achieve event metrics.