What you'll be doing...
If you are curious about new technology and the possibilities it creates, then this job may be perfect for you. As part of the Information Technology team, you will work on new technologies and find ways to meet our customers' needs and make it easy for them to do business with us. You will use your expertise to solve complex problems and find unique solutions. The work you'll do every single day will make people's lives, work and play better.
We are looking for a Senior Java Application Support Engineer to join the MyVerizon Digital Self Service team with skills in Troubleshooting and end user support.
Product/End User Support
Troubleshoot & provide straightforward solutions to moderate to complex technical problems/issues of end users.
Identify & recommend maintenance approaches to proactively reduce problems for end users.
Use help desk data records/tracking and related applications/infrastructure to effectively address user issues.
Review backlogs, analyze help desk data and resolve issues related to applications/systems.
Computing Infrastructure Implementation & Support
Guide team members on design, testing and troubleshooting computing configurations.
Resolve complex issues with infrastructure performance and stability.
Use asset management tools & procedures to ensure computing infrastructure meets portfolio objectives.
End-to-End System Analysis & Design
Analyze architecture, relationship between systems, and systems flow of end-to-end designs.
Guide others to assess system usage trends and identify potential performance constraints with inter-system designs.
Evaluate solution's alignment with the end user experience.
Application Outage Lead (AOL)
Be the Primary Point of Contact for ALL crisis and on-call related items.
Conduct initial review of issue, application, and process reported issues.
Engage additional teams and additional on-call resources as needed for on-going research/support.
System & Network Security
Write scripts to develop programs that improve processing of access requests.
Reduce security threats with dependable & reliable security tools & software applications.
Evaluate how security impacts the design & development process of reliable networks.
Technical Product Knowledge
Assess the alignment of technical products/solutions with business needs.
Keep abreast of emerging industry trends to continuously update Verizon's operations and assess how competition differs from Verizon's current state.
Guide teams through the successful implementation of new products.