Senior It/Ce Product Educator

Position Summary With a high degree of independence, plans, coordinates, conducts, and evaluates training and educational programs with installed corporate applications. Responsibilities Develop, coordinate and conduct required training classes.

Apply foundational knowledge of IT software and systems to design curriculum/content.

Ensures that end users interact with systems in the manner consistent with training and education. Recognizes deviation from standard use and educates staff.

Analyze training needs, develop and administer training plans and procedures, prepare training materials and conduct special courses to ensure appropriate levels of training for staff members.

Develop and monitor metrics for evaluating training course effectiveness. Lead in the development of additional training programs based on customer needs.

Perform classroom scheduling and training class set-up.

Review and modify as needed all class materials to enhance effectiveness of classes. Effectively communicate with customers and guests.

Demonstrate a thorough knowledge of subject matter.

Maintain records of training activities and team member progress, and monitor program effectiveness. Apply adult education principles to the overall program framework and materials utilized for Systems education.

Document and track the outcome of educational endeavors.

Serve as a mentor to new IT/CE Learning team members. Promote the benefits and opportunities of lifelong learning.

Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

Maintains compliance with all Orlando Health policies and procedures.

Plan and facilitate live in-person classes, virtual classes, programs and workshops.

Participate and/or leads multiple training projects.

Maintain contact with other organizations, training organizations and associations for the purpose of keeping abreast of new training developments and courses. Assist in development of curriculum Recommend changes in methods and procedures.

Participates in meetings with customers to gather, convey or exchange routine information.

Visit and observe job functions within operational areas as applicable for training needs. Complete all Orlando Health mandatory education.

Initiate process improvement opportunities.

Effectively utilize office and audio/video and classroom equipment. Complete assignments in a timely, effective and efficient manner.

Qualifications Education/Training Bachelor's degree required. Associate's degree and two (2) years of directly related work experience may substitute for the Bachelor's degree (in addition to the requirements listed in the Experience section). Experience Five (5) years of experience planning, coordinating, conducting, and evaluating training and educational programs.

Proficiency in using Microsoft Office applications.

Effective interpersonal communication and writing skills. Must have a high degree of comfort and ability in communicating and presenting to diverse audiences of various sizes.

Education/Training Bachelor's degree required. Associate's degree and two (2) years of directly related work experience may substitute for the Bachelor's degree (in addition to the requirements listed in the Experience section). Experience Five (5) years of experience planning, coordinating, conducting, and evaluating training and educational programs.

Proficiency in using Microsoft Office applications.

Effective interpersonal communication and writing skills. Must have a high degree of comfort and ability in communicating and presenting to diverse audiences of various sizes.

Develop, coordinate and conduct required training classes.

Apply foundational knowledge of IT software and systems to design curriculum/content.

Ensures that end users interact with systems in the manner consistent with training and education. Recognizes deviation from standard use and educates staff.

Analyze training needs, develop and administer training plans and procedures, prepare training materials and conduct special courses to ensure appropriate levels of training for staff members.

Develop and monitor metrics for evaluating training course effectiveness. Lead in the development of additional training programs based on customer needs.

Perform classroom scheduling and training class set-up.

Review and modify as needed all class materials to enhance effectiveness of classes. Effectively communicate with customers and guests.

Demonstrate a thorough knowledge of subject matter.

Maintain records of training activities and team member progress, and monitor program effectiveness. Apply adult education principles to the overall program framework and materials utilized for Systems education.

Document and track the outcome of educational endeavors.

Serve as a mentor to new IT/CE Learning team members. Promote the benefits and opportunities of lifelong learning.

Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

Maintains compliance with all Orlando Health policies and procedures.

Plan and facilitate live in-person classes, virtual classes, programs and workshops.

Participate and/or leads multiple training projects.

Maintain contact with other organizations, training organizations and associations for the purpose of keeping abreast of new training developments and courses. Assist in development of curriculum Recommend changes in methods and procedures.

Participates in meetings with customers to gather, convey or exchange routine information.

Visit and observe job functions within operational areas as applicable for training needs. Complete all Orlando Health mandatory education.

Initiate process improvement opportunities.

Effectively utilize office and audio/video and classroom equipment. Complete assignments in a timely, effective and efficient manner.