Senior IT Systems Support Engineer - US East Coast

Camunda Charlotte , NC 28201

Posted 2 months ago

At Camunda, we have a simple goal: automate any processes, anywhere. All the way from 24 Hour Fitness to NASAs space missions, processes are everywhere, and at Camunda we have made it our mission to enable organizations to design, automate and improve these processes no matter where they are and what they entail.

Camunda is an open source software company innovating process automation with a developer-friendly approach that is standards-based, highly scalable and collaborative for business and IT. A community of tens of thousands of users across companies such as Vodafone, ING, Allianz, Lufthansa and Atlassian design, automate and improve mission-critical business processes end-to-end with Camunda. Camunda has been repeatedly recognized by Deloitte as a high-growth company and has a presence in Germany, United States, UK, Singapore and Australia.Team / Department description:

Using state-of-the-art technology, the IT department at Camunda manages and runs reliable workplace infrastructure and helps build our global network, with a proactive approach to security and innovation. We advise different Camunda teams on technology and how it can help them perform better, then oversee new systems design, development, and implementation.

Now Camunda is looking for a Senior IT Systems Support Engineer based in the US. Preferably were looking for someone within the Eastern time zone.

What youll do:

  • Help to achieve a top of the line IT support by providing remote technical support to all Camunda employees (laptops,VoIP, etc).
  • Administration of all our tools, including IdP, Jira/Confluence and Office365 systems.
  • Maintenance of our internal Linux systems and applications.
  • Communicate with technical service providers (like internet and telephone providers)
  • Keep an up-to-date and secure IT infrastructure.
  • Documentation and maintenance of infrastructure components

What youll bring along:

  • Fluent English level mandatory.
  • Extensive experience in desktop computer support (MacOS, Windows, Linux)
  • Experience in managing Jira/Confluence, Office365, Okta and MDM.
  • Experience in networking and Linux server administration
  • You are service oriented and get a kick out of helping other people out
  • You are an innovative, organized and responsible person

What we have to offer:

  • You will join a fast growing company with an extremely motivated team
  • Medical benefits (general, dental, vision) for you and your dependants
  • 401(k) Plan from day one
  • Competitive compensation, benefits and 20 days vacation
  • Freedom of choice in your technical equipment, e.g. Mac or Linux or Windows
  • Free sports club membership
  • Flexible working environment and you decide what works best for you
  • Annual company retreat at an international location
  • And if you dare free language classes

Camunda is an equal opportunity employer and we value diversity at our company.

Did we pique your interest, apply now and learn more. For complete list of jobs at Camunda, please check out:


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Systems Operations Engineer Production Support

Wells Fargo

Posted 2 weeks ago

VIEW JOBS 11/4/2020 12:00:00 AM 2021-02-02T00:00 Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers. The Case Management and Workflow Technology group is a PegaSystems-based technology team, with successful Pega-based solutions implemented throughout the enterprise, covering multiple lines of business. The growth in business need for automated case management solutions has continued to rise, as our partners look for robust/reliable solutions that can be quickly delivered. Thus, our team is engaged with consulting, prototyping, design, development and support of BPM solutions that reach across multiple business divisions and disciplines. This Systems Operations Engineer position will have the responsibility for supporting these solutions through the testing, implmentation, configuration, deployment and daily production support phases of numerous applications. This role will be accountable for leading our stabilization efforts related to system administration, application and platform support and overall best practices. You will be supported by recognized subject matter experts that are already part of our application team. This role includes, but is not limited to: * 5+ years of application support and implementation experience * Provides first-line Production support for Pega-based systems * Advanced troubleshooting of live production issues and short-term as well as long-term solution implementation. * Provide off-hour on-call support as required. * Incident management and trend analysis * Understand SDLC processes and standards to ensure production changes that adhere to all compliance aspects * Work closely with administrators, architects, and other support teams to ensure applications are performing well and within agreed upon SLAs. * Ability to work in a fast-paced environment with aggressive timelines. Required Qualifications * 5+ years of experience working in managed services as demonstrated through work, military, or education * 3+ years of experience working in managed services as demonstrated through work, military, or education * 3+ years of Pega experience * 3+ years of UNIX experience * 3+ years of Oracle experience Desired Qualifications * Experience supporting technology at an enterprise-level * Ability to interact effectively at varying levels of the business and technical organizations; including management * Strong team or technical leadership experience * Excellent verbal, written, and interpersonal communication skills * Knowledge and understanding of technology production support: in a highly critical environment * WebSphere experience Other Desired Qualifications * Experience with platform support needs in the Wells Fargo technology environment * Thorough understanding of the architecture/environment needs of Pega Systems-based applications * Demonstrated ability to support the production needs of a Pega-based application * Experience successfully collaborating with Pega developers and business partners on support needs and/or best practices * Pega Systems application experience in the financial services industry * Experience with various Pega Systems-based tools/utilities (e.g. DCO, PMF, AES) * Pega certification CSA 7.4/8(Certified Systems Architect) * Experience with of Pega installs, upgrades, and configurations * Pac2000 experience * JIRA tool that supports tracking and reporting for user stories. * Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions * Understanding of DAST compliance test processes and vulnerability remediation. * Wells Fargo environment setup process to include the automated and build and deploy process. * 5+ years of application production support experience * Git or GitHub experience * Knowledge and understanding of uDeploy * Knowledge and understanding of test driven application development * Ability to positively influence, motivate, and help direct diverse teams in a shift based, decentralized, and geographically dispersed environment * Ability to analyze business requirements and transform those requirements into business Job Expectations * Ability to work nights, weekends, and/or holidays as needed or scheduled Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Wells Fargo Charlotte NC

Senior IT Systems Support Engineer - US East Coast