Docler Beverly Hills , CA 90209
Posted 6 days ago
Company Description
Unique, exciting, fun-loving, and fast-growing
Our top-ranking websites include:
LiveJasmin.com, a market leader in the live streaming industry
Jasmin.com, a platform that helps people make authentic connections
Oranum.com, the pioneer and largest global online esoteric space
TwinRed, a leading service provider in the digital advertising sector
This role is hybrid and the candidate should be based in Los Angeles as it will involve visiting different office locations in LA.
Job Description
Users support for any IT problem via any communication method (face-to-face, Teams, phone, voIP, IM, Mail, Service Desk).
Maintain documentation (knowledge database) among entire support team, keep it up to date, create Standard Operating Procedures.
Collaboration with service providers.
Report on progress in Service Desk system (JIRA Service Desk)
Responsible for software installation, general computer configuration, 3rd party application troubleshooting and problem resolution, hardware issue resolution, asset moving, cable arrangement, seating, network maintenance, user accounts and related issues, inventory follow-ups and anything relevant connected to these directly or indirectly.
Responsible for inventory management, email accounts and email data management, DNS management, DHCP management, Intune management, intranet management, Group Policy management, scripting, monitor-screen maintenance, disk cloning and imaging, email accounts and lists management, and anything relevant connected to the above directly or indirectly.
Responsible for general server management, application pool and licence management, deployment management, security issue resolution, close-up work with windows server management team, occasional supervising and task assigning for junior and no-title colleagues, 3rd party software solution research, and anything relevant connected to the above directly or indirectly.
Training junior staff members.
Following workflows and rules.
Any other tasks assigned by the direct line manager or management.
Qualifications
Technical Competencies
5+ years of relevant IT Administrator or equivalent experience
Bachelor's Degree or equivalent education and/or 2+ years experience at Byborg or equivalent references (References that involved working similar size and profile companies)
Experience with Windows 10/11, MacOS, Ubuntu (minimum 2 of these OS's)
Experience in working with and supporting end-user devices (notebooks, tablets, Mac, iPad, etc..)
Experience in providing IT-Support (User Helpdesk
Experience with Virtualization (hyper-v, proxmox, etc..)
Excellent Microsoft products knowledge such as office 365, Intune, Active directory, Exchange, Azure AD, etc…
Batch or powershell scripting knowledge
Good knowledge of Networking
Experience with VPN solutions such as openvpn
Experience supporting iOS and Android mobile devices
Personal Competencies
Excellent English knowledge
Ability to work in a team
Ability contribute in larger projects
High ability to prioritize, assign, and supervise tasks
High self-sufficiency, and availability
General computing hardware knowledge
Ability to create detailed, precise documentations, user guides
Mentoring junior team members
Additional Information
The successful candidate will be hired through GP Tech Services, LLC.
Full driving licence and willingness to travel between office locations in LA
Byborg Enterprises is an equal employment opportunity employer. We consider individuals for employment based on their skills, abilities and experience. We thrive to attract and hire a strong, talented and diverse workforce, prohibiting discrimination based on race, color, religious or political beliefs, age, nationality, physical, mental or developmental disability, gender, sexual orientation.
DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
NOTE: Byborg Enterprises SA does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency without prior approval from our Legal and Recruiting Department to be unsolicited, and such submissions will not be recognized for purposes of "ownership" of the candidate.
We are in it for the long haul so your future is safe with us.
Docler