Senior IT Support Consultant - System Support

Position Summary:

University of Iowa Hospitals and Clinics department of Health Care Information Systems is seeking a Senior IT Support Consultant to provide advanced support, configuration, and installation of IT hardware for daily operations, in various sizes IT projects that are on as well as off campus, including our UI Community Connect sites. Participation in project administration, inventory management, and schedule management. Communication with direct management is essential and crucial to the success of the work balancing. All this work having a strong focus on, but not limited to, our diverse printing environment, patient care devices and other Clinical systems.

Position Responsibilities:

• Analyzes printer and other systems device needs in the clinical, critical care, research, and departmental environments and determines appropriate hardware to satisfy those needs.

• Plans, installs, and documents complex clinical systems device hardware and printer configurations.

• Develops the understanding of institutional knowledge to reflect customer needs within solution planning and implementation.

• Perform proactive maintenance of equipment at UIHC, UI Community Connect and other locations on and off campus.

• Coordinate system upgrade testing at UIHC and UI Community Connect locations.

• Perform advanced analysis and problem resolution with a wide range of hardware and software, including connectivity, security and policy compliance affecting users across multiple geographical locations.

• Collaborate, define, document, share and continually improve solutions and processes with peer technicians.

• Maintain hardware standards for clinical systems devices and printer equipment.

• Maintain standard policies for hardware requests.

• Communicates the value of adhering to established best practices regarding hardware, software, peripherals, and supported IT services to all levels of personnel.

• Provides both verbal and documented training to customers and peer technicians.

• Creates and continually improves implementation and operational support documentation for provided services, used to train customers and peer technicians.

• Develops documentation for complex software/hardware installation processes.

• Develops, documents, and implements procedures for supported hardware.

• Maintains accurate inventory management records.

• Accurately documents work in the ticket tracking system.

• Assist with the implementation of approved projects, providing project support and services.

• May manage small projects or one or more phases of larger IT projects that are on as well as off campus, including our UI Community Connect sites.

• Maintains project documentation for tracking all phases of a project.

• May flex schedule during projects or supporting go lives.

• Participates with management regarding the support of current and future state operations, which may include interviewing and evaluating candidates when vacancies in unit staff occur as required.

• Facilitates communication between team members, teams, divisions, departments, and customers.

• Participate in 24x7 on-call support rotation, as required, to resolve routine and/or complex problems as they arise.

Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure

Salary: $53,192 to commensurate - 5A

University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits

Percent of Time: 100%

Location: 200 Hawkins Drive, Iowa City, IA 52242

Staff Type: Professional & Scientific

Type of Position: Regular

Education Required

Bachelor's degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.

Required Qualifications

• Experience (typically 3-5 years) supporting workstations running Windows 10 and MS Office 2016/365

• Experience running small to large IT related projects in an enterprise environment.

• Experience working with desktop hardware and software in an enterprise IT environment.

• Excellent oral and written communication skills to communicate effectively with a variety of technical and non-technical customers.

• Experience working in an Enterprise IT Service Center

• Ability to move and install clinical systems device/computer/printer.

• A valid driver's license and must have the ability to meet and maintain UI Fleet Safety Standards.

Desired Qualifications

• Experience with Microsoft OneNote

• Experience with Electronic Health Records and interfaced systems.

• Demonstrated ability to work independently.

• Comfortable working with various powered and non-powered hand tools.

• Experience with wireless networking and security.

• Experience providing IT support in a health care or health industry environment.

• Experience with ITIL frameworks and/or LEAN principles.

• Excellent organizational skills

To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

For additional questions contact Jeff Smith jeffery-w-smith@uiowa.edu

Additional Information

• Classification Title: Senior IT Support Consultant

• Appointment Type: Professional and Scientific

• Schedule: Full-time

• Work Modality Options: On Campus

Compensation

• Pay Level: 5A
• Starting Salary Minimum: 53,192.00

Contact Information

• Organization: Healthcare

• Contact Name: Jeff Smith

• Contact Email: jeffery-w-smith@uiowa.edu