Senior IT Production Operations Specialist

Magellan Health Services Brooklyn , NY 11201

Posted 2 months ago

Point of contact for end-users (in person, by telephone, or via e-mail) to provide timely support and maintenance of their desktop computing environments and phone services. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC and phone hardware and peripherals.

Essential Functions

  • Participates in 24 X 7 On-Call rotation. Must be available and responsive for 24x7 on-call situations using their personal cell phone, certain conditions apply.

  • Service Level Agreements

  • Ensures user needs are met in a timeframe dictated by the service level agreements. Accurately document work performed in HEAT database in maintaining SLA statistics.
  • Perform advanced Desktop administration functions and provides technical oversight and consultation of maintenance activities

  • Advanced technical support and diagnoses of PC hardware and software problems. Prepares and maintains image and imaging software.

  • Project Management leadership ? manages office expansions, relocations and closings. New business, applications and systems. Coordinates with other IT Departments, i.e. Network, Telecom, LAN Administration and Datacom for project implementations.

  • Maintains, and upholds procedures and standards for annual QA audits. Polls and audits customer base via a survey form to ensure proper level customer service is provided and administered.

  • May test new applications and patches for the desktop.

  • Assist other IT Departments, i.e. Network, Telecom

To support the Brooklyn offices

General Job Information


Senior IT Production Operations Specialist


Job Family

Info Technology Group


United States of America

FLSA Status

United States of America (Exempt)

Recruiting Start Date

Date Requisition Created

Minimum Qualifications


Bachelors: Computer and Information Science

License and Certifications

  • Required

License and Certifications

  • Preferred

Other Job Requirements


  • Expertise in supporting Windows 7 and supporting remote offices in a multiple server environment.- Experience in Helpdesk ticket tracking applications and supporting remote offices. Effectively manage multiple tasks (or projects) timely and efficiently.- Experience in A+ and MCP

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled

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Senior IT Production Operations Specialist

Magellan Health Services