Senior IT Itil Solutions Engineer

Job Description Job Description Key Responsibilities: Implementing ITIL framework methodology Knowledge of a variety of different ITSM systems Respond to queries over the phone, via email, or in person.

Write, maintain, and implement scripts for automation. Train computer users on software and hardware on-site or remotely. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install, modify, and repair computer hardware and software. Follow up with customers to ensure issues have been resolved. Gain feedback from customers about computer usage.

Run reports to determine malfunctions that continue to occur. Document solutions with the goal of establishing a self-help portal. Generate service desk performance metrics.

Produce hardware and software inventory reports. Ensure service desk software is configured to best support the needs of our organization. Lead the Information Technology safety and security auditing program.

Work with our leveraged partners for infrastructure and security support. Qualifications: Must have ITIL certification ITSM experience Minimum of 5 years of experience in a similar role. Experience setting up service desk software.

Proficiency in automation and scripting. Familiarity with Microsoft Intune. Strong problem-solving skills.

Excellent communication skills. Core Values: The applicant must align with our core values:

Teamwork-based Safety: We believe in the power of teamwork and that a safe work environment is a collective effort. Inclusive Culture:

We strive to create an inclusive culture where every individual feels valued and respected. Honesty and Integrity: We conduct our business with the highest standards of professionalism and ethical behavior.

Relationships Matter: We believe that strong relationships are the foundation of our success. Curiosity and Ambition:

We encourage curiosity and ambition in our pursuit of excellence. Quality in Everything We Do: We are committed to providing quality in all our products and services.

Environmental and Industry Stewardship: We are dedicated to environmental conservation and promoting positive industry practices.