Senior IT Business Systems Analyst - Service & Repair

Medtronic Inc. Louisville , CO 80028

Posted 2 months ago

Bring your talents to an industry leader in medical technology and healthcare solutions we're a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.

Join us for a career in IT that changes lives.

Medtronic is committed to fostering a diverse and inclusive culture. Check out the accomplishments of our Women in IT group!


Perform Business Analysis work as a member of the Service and Repair Global Process team on Medtronic's technology implementations. Analyze business requirements, operational processes and data relationships/configurations to sustain operations, align processes and develop solutions. Communicate and collaborate with business users and global and regional IT counterparts.


  • Serve as a business analyst on small to large-sized technical projects.

  • Document clear and complete business requirements and guide business partners to the appropriate solutions, including standard functionality or through enhancements to achieve business goals.

  • Provide functional knowledge of current systems and data.

  • Work to develop solutions to problems. Ensure solutions are consistent with organization objectives.

  • Learn to facilitate small projects through the systems development life cycle, including project definition, requirements gathering, design, development, testing, release and post-implementation support.

  • Drive standardization across businesses of processes and master data.

  • Participate in cross-functional process improvement project teams and provide technical and business process knowledge.

  • Demonstrate strong results orientation (driving to deadlines, etc.).

  • Document standard work and processes for implementation of Supply Management systems.

  • Take direction to successfully implement projects related to intercompany and/or purchasing. Show willingness to learn and develop through partnerships with team leadership.

  • Ensure proper validation documentation is created for all projects (i.e. Medtronic System Compliance Methodology (MSCM)).

  • Ensure that Medtronic's systems and the information on them are protected in accordance with Medtronic's Information Protection Policies and Standards, as well as best Information Protection practices.

  • Ensure personal understanding of all quality policy/system items that are personally applicable. Follow all work/quality procedures to ensure quality system compliance and high quality work.

  • On occasion, provide after-hours support.

  • Travel may be required.

  • Independently travel to other Medtronic locations as required.

  • Other related duties as assigned.

MUST HAVE (Minimum Qualifications)

  • Bachelor's degree
  • 4+ years of experience with a bachelor's degree or 2+ years of experience with an advanced degree

NICE TO HAVE (Preferred Qualifications)

  • Previous Medtronic experience

  • Preference given to current Medtronic employees

  • Priority consideration will be given to local applicants

  • 2+ large SAP, SFDC or ServiceMax implementations

  • Service and Repair experience

  • SFDC Administrator certification or experience with the platform

  • Knowledge of APEX code

  • Solid understanding of interface design

  • Mobile/offline application experience

  • SAP experience

  • Understanding of cloud products, including Salesforce or ServiceMax

  • Understanding of Supply Chain processes, including MRP, purchasing, receiving, inventory management and shipping

  • Process mapping and systemic thinking ability

  • Ability to deal with ambiguity and changing environments, learn quickly and share with others

  • Strong interpersonal, oral, presentation, and written communication skills

  • Ability to work independently and collaboratively

  • Strong analytical and problem-solving skills

  • Resource and cost estimation on small projects

  • Demonstrated follow-through, initiative, attention to details and drive for continuous improvement

  • Ability to work effectively under pressure in a fast-paced environment

  • Experience in facilitating small face-to-face group meetings and discussions

  • Influence management skills

  • Prioritization skills

  • Global experience

  • Lean manufacturing and six sigma awareness

  • Business Analysis certifications

  • General knowledge of system development methodologies

  • Undergraduate degree in Management Information Systems, Operations Management, Computer Science, Information Technology or related fields

  • Proficient use of Microsoft software, including Excel, PowerPoint, Word, Visio and Project


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

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Senior IT Business Systems Analyst - Service & Repair

Medtronic Inc.