Senior IT Analyst

Career Area:

Business Technologies, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

This role is primarily responsible for Deployment, Supplier Enablement and Catalog Support in the Americas Region for Caterpillar Indirect Procurement systems supported by the GFSD Digital Excellence Team which Includes:

Primary Solutions:

• Guided Buy

• GEP SMART

• NextGen

• Coupa

Secondary Solutions:

• Third Party Labor

• IQ Navigator / Beeline

• My Caterpillar Travel Expense (MCTE) - SAP Concur

• Expense and Procurement Card Programs

This position will help support the internal Indirect Procurement organization as well as key stakeholders across the enterprise.

People: Works effectively with colleagues, customers, and suppliers at all levels.

Leadership: No direct reports. Will demonstrate ERP, ETL, Database, and Project management skills required to collect, compile, assimilate, communicate, and maintain information as required. Incumbent will assess and recommend solutions. Maintain the highest ethical and professional standards within this diverse global organization.

Strategy: Help customers with configuration, deployment, testing, communication, supplier enablement, catalog support, master data collection, training, troubleshooting and hyper care-related activities

Responsibilities

• 4 year college or university degree with 5 years of job-related experience

• 3 to 5 years of ERP experience

• 3 plus years of experience with cloud databases and middleware technologies

• Experience with cloud-based ERP Deployments

• Requires effective communication skills - both oral and written

• Must exhibit strong interpersonal skills and should have a collaborative work style

• Should have a great attitude to learn and implement new technologies

Degree Requirement

• 4 year college or university degree with 5 years of job-related experience

Top Candidate Will Also Have:

• Experience using the NextGen (Powered by Coupa) procurement platform is preferred

• Knowledge of end-to-end Source-to-Pay business process

• Preferred that the incumbent is familiar with basic procurement and quality principles, procedures, and techniques

• Ability to multi-task and prioritize work in a dynamic environment.

• Experience in Data Analytics and Reporting

Additional Details:

• 10% travel is required

Skill Descriptors

Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.

Level Extensive Experience:

• Manages application-related issues, implications, and approaches with clients.

• Evaluates key interfaces and interdependencies among core applications systems.

• Explains features and benefits of core applications for consideration by business units.

• Implements existing and planned application enhancements in major business units.

• Tracks data flow between own applications and core applications in other business areas.

• Plans enhancement, conversion, and retirement strategies for core applications.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving

organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Extensive Experience:

• Ensures capture of lessons to be learned from a problem-solving effort.

• Organizes potential problem solvers and leads problem resolution efforts. Uses varying problem-solving approaches and techniques as appropriate.

• Contributes to standard practices for problem-solving approaches, tools, and processes.

• Analyzes and synthesizes information and devises alternative resolution strategies.

• Develops successful resolutions to critical or wide-impact problems.

Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design.

Level Extensive Experience:

• Facilitates in application design reviews and walkthroughs.

• Creates and evaluates technical alternatives for complex applications.

• Interprets application services such as API; integrates them with technical design.

• Develops various, distinct and multiple technical application designs.

• Prepares technical design documents and blueprints for applications.

• Explores and evaluates application design considerations for multiple technologies.

Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design).

Level Working Knowledge:

• Tracks problems associated with the quality and effectiveness of application software.

• Researches the benefits and drawbacks of an organization's application software.

• Drafts application software usage for the department's needs. Provides instant support for end users of application software.

• Implements a specific application software under the supervision of management.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

Level Extensive Experience:

• Plays an active or leading role in recording and storing requirement documents in various forms.

• Ensures the successful completion of all major activities, tasks and deliverables pertaining to the requirement analysis stage.

• Supervises the advanced use of requirements analysis tools and services, including prototyping and use cases.

• Produces detailed functional and information requirements models and documentation.

• Trains others on requirements walkthroughs and quality reviews.

• Utilizes automated diagramming tools to ensure traceability of requirements.

System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.

Level Extensive Experience:

• Designs and develops applications or technology interfaces and bridges.

• Documents existing best practices for system or technology integration processes.

• Identifies and quantifies risks of proposed alternatives to a system or technology integration initiative. Delivers training on major issues, interfaces, considerations and potential pitfalls and risks.

• Discusses with line areas on data, technology and application integration issues.

• Advises others in how to integrate projects across multiple technologies.

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.

Level Extensive Experience:

• Verifies the proper flow of transactions across all input, output and storage channels or devices. Evaluates interoperability of new systems with existing systems during the beta testing phase.

• Supervises the testing of complex, multi-platform and distributed applications.

• Designs processes to ensure that the system meets and maintains requirements and expectations.

• Coaches end users on the development of test data and test scenarios for system validation.

• Manages the execution of test plans, including resources, strategies, schedules, processes and tools.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.

Level Working Knowledge:

• Discovers, analyzes, and resolves hardware, software or application problems. Works with vendor-specific diagnostic guides, tools and utilities.

• Handles calls related to product features, applications, and compatibility standards.

• Analyzes code, logs, and current systems as part of advanced troubleshooting.

• Records and reports specific technical problems, solving processes and tools that have been used.

Additional Information:

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers.

Employee benefit details:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with a yearly STIP bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

#LI

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

June 12, 2024 - July 2, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals

• Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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