Job Class: Human Services Program Representative 1Working Title: Senior Intake Specialist
Who May Apply: Open to all qualified job seekers
Date Posted: 09/21/2018
Closing Date: 10/04/2018
Hiring Agency: Department of Human Services
Division/Unit: Central Office / Office of Inspector General
Work Shift: Day
Work Hours: 8:00am
Days of Work: Monday
Travel Required: No
Salary Range: $23.74 - $34.86 /hourly; $49,569 - $72,788 /annually
Job Class Option: None
Classified Status: Classified
Connect 700 Program Eligible: Yes
The Senior Intake Specialist serves to protects the health, safety, and welfare of children and vulnerable adults through receiving and processing reports of maltreatment and licensing complaints in facilities licensed by DHS including, but not limited to, child care centers, adolescent group homes, and residential and day training treatment programs for vulnerable adults and children with chemical dependency, mental illness, or developmental disabilities.
Receiving and processing reports of licensing violations and alleged maltreatment according to established protocol
Obtaining additional information about initial maltreatment complaints received
Processing initial reports of alleged maltreatment and licensing violation through an electronic workflow
Processing completed maltreatment and licensing reports and ensuring accuracy of data and information
Taking reports of alleged maltreatment and licensing violations by telephone and entering report information into database and electronic workflow
Researching multiple databases to obtain accurate and updated information regarding reports received
Clearly and effectively communicate orally and in writing, providing a high level of customer service over the phone and/or in writing
2 years professional experience working with programs that provide services to children and/or vulnerable adults demonstrating the following:
Managing and use of databases to enter in information, research and summarize information obtained
Managing a high volume of work while meeting established timelines
Working effectively with a variety of people, including individuals who may be distraught, demanding and/or angry
A Bachelor's degree in Human Services, Paralegal Studies, Criminal Justice or a related field may substitute for one (1) year of professional experience
Knowledge of contemporary methods used in providing services to children and vulnerable adults
Knowledge of licensing rules and statutes, the Maltreatment of Minors Act, the Vulnerable Adult Act, and the Minnesota Government Data Practices Act
Ability to contribute to a positive work culture and team environment
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
Why Work For Us
GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year.
Our mission as an employer is to actively recruit, welcome and support a workforce, which is diverse and inclusive of people who are underrepresented in the development of state policies, programs and practices, so that we can support the success and growth of all people who call Minnesota home.
How to Apply
Click "Apply" at the bottom of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.
For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about the position, contact Maggie Hanson at Maggie.Hanson@state.mn.us.
If you are a Connect 700 applicant, please email your certificate to Joua Aeling at Joua.Aeling@state.mn.us by the position close date.
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.
AN EQUAL OPPORTUNITY EMPLOYER
The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email firstname.lastname@example.org. Please indicate what assistance you need.
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State Of Minnesota