Senior Instructor

NCR Corporation Peachtree City , GA 30270

Posted 2 months ago

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job title: Senior Instructor

Location: Peachtree city

Reporting to the NAMER Learning Delivery Manager, the Sr. Instructor utilizes their knowledge of NCR business and products and their expertise in adult education techniques to implement and deliver learning curriculum for their prescribed audience. They work closely with the NAMER Learning Delivery Manager, the Learning Business Partner, and the Learning Specialist to understand the business requirements and the skill sets requiring enhancement. The Sr. Instructor facilitates and delivers a comprehensive learning program or event that enhances an associate's knowledge/skill and improves the overall effectiveness of the business unit/organization. Although important, the design and development of learning programs are secondary in this particular role to the delivery and instruction.

KEY AREAS OF RESPONSIBILITY

  • Facilitate course delivery using classroom, lab, VILT (virtual instructor-led training), and online methods of instruction

  • Maintain classroom facilities and equipment and ensure learning materials necessary for the class are available

  • Use existing knowledge combined with analytical skills to identify updates to course content

  • Use a variety of delivery techniques, leveraging formal and informal delivery tools such as virtual classrooms, web conferencing, discussion forums, blogs, and wikis

  • Execute course delivery according to the published training schedule

  • Use continuous improvement processes and tools to improve Services Learning processes to increase the value-add provided to our customers

  • Course owner for assigned instructor-led training courses

  • Supports course development by providing subject matter expertise for assigned product

  • Performs course maintenance

  • Develop performance support (e.g. job aids, YouTube style videos, etc.)

  • Mentor new instructors

  • Note that a relocation package is not available with this position

BASIC QUALIFICATIONS

  • 3-5 years of technical field experience or Associates Degree in a technical field or 2 - 3 years teaching adult learners technical topics (technical is defined as knowledge and hands on experience with mechanics, electronics, and computer hardware)

  • Excellent verbal and written communication skills

  • Strong (demonstrated) public speaking or presentation skills

  • Proficiency in MS Office products (Excel, PowerPoint, Word)

  • Experienced with working in a matrix-managed organization

  • Must be available to work extra hours, shift schedule and/or in an external location as needed

  • Must be able to lift up to 50 lbs

  • Must be able to stand, bend, kneel and climb ladders

  • Ability to teach in an in person class as well as virtually

  • Must be able to conform to Covid-19 guidelines

PREFERRED QUALIFICATIONS

  • Bachelor's Degree in Education or a related technical discipline OR 5-7 years of experience working in Learning or Education-related discipline (technical is defined as hands on experience with electronics, mechanics and computer hardware)

  • 2-3 years teaching adult learners technical topics

  • Proven ability to work within a team environment, juggle multiple projects, and adapt to frequent change

  • Ability to build rapport with internal and external customers

  • Ability to visualize and verbalize technical concepts in understandable terms and be instructionally savvy to deliver clear and effective instructional content

  • Proven ability to learn quickly and work independently

  • Experience servicing networking and telecom products (i.e. Cisco Routers/Switches, Ciena optical)

  • Experience servicing PCs and Servers (Dell, Cisco, etc)

  • Experience servicing POS systems (NCR or IBM)

  • Experience servicing Self Check Out (Fastlane)

  • Experience servicing ATMs (i.e. NCR, Diebold or Wincor)

  • Experience with networking products (i.e. Cisco routers/switches)

  • Ability to work shift hours if needed

  • Ability to teach offsite as needed

Travel requirements:

  • Up to 25% travel (domestic or international)

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

  • Medical Insurance

  • Dental Insurance

  • Life Insurance

  • Vision Insurance

  • Short/Long Term Disability

  • Paid Vacation

  • 401k

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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Senior Instructor

NCR Corporation