The Senior Instructional Designer is responsible for designing, developing and maintaining curricula and programs used to train employees in a variety of functions.
In this role you will conduct needs assessments, select instructional models, and design instructional content. Your scope of responsibilities also includes development of instructional materials in consultation with subject matter experts (SME's). And, you will curate content and teach experts how to generate and share this content. You will ensure that instructional programs are effectively implemented and you will evaluate content and adjust as required.
This position requires at least 4 years of design or development experience and will create standard to moderately complex instructional design.
MAJOR DUTIES AND RESPONSIBILITIES
Collaborate with leadership team and business subject matter experts to design engaging learning that enhances business performance
Partner with the business, Inbound Sales & Retention (IBS & R) to create clear learning objectives in support of business goals
Design and develop high-quality learning content to meet the needs of the IBS & R audience
Conduct reviews of training materials to ensure learning objectives are met
Provide enhancements and revisions to existing materials based on SME/Stakeholder feedback
Maintain current knowledge of latest industry tools and processes
Collaborate with assigned Manager Instructional Design the Business Leadership to create quality training deliverables
Actively participate in and/or facilitate in-person or virtual meetings as needed to support learning projects
Maintain accurate status of projects, milestones, and tasks in the team project tracking tool
Facilitate in-person or virtual "train the trainer" sessions
Diagnose and escalate risks of design projects to appropriate Business Leadership
Collaborate with leadership team and business subject matter experts to design large-scale, engaging learning that enhances business performance, with minimal support
Design and develop comprehensive learning solutions, incorporating multiple deliverables (e-learn, online, video, simulations, Instructor-led, Virtual, etc.), to meet business and performance objectives
Develop storyboards to support eLearning design
Manage all functions of eLearning design, including storyboarding, scripting, assessment, and multi-media inclusion
Create and implement evaluation plans to demonstrate business impact of training initiatives
Achieve and model team quality standards in all aspects of learning design while managing 3-5 projects at a time
Proactively partner with internal customers to determine performance and training needs
Design instruction that reflects an understanding of the diversity of learners and groups of learners
Manage external resources to maximize cost effectiveness and quality
Apply business skills to managing instructional design
Promote collaboration, partnerships, and relationships among the participants of a project
Serve as a mentor and/or knowledge resource to less experienced designers
Model the adoption of ongoing improvements in team processes and standards
Develop partner relationships with SMEs and stakeholders to ensure that training meeting expectations beyond initial implementation.
Perform other duties as requested.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to leverage advanced and emerging digital learning tools, delivery methods, and platforms
Ability to provide guidance and support to others on using designated technology to perform tasks
Ability to select most effective tools, delivery methods, and platforms based on internal customer needs
Ability to develop technical skills to increase personal capabilities, speed, and quality of learning interactions
Critical thinking and analytical skills
Ability to prioritize and organize effectively
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel, including Executives
Ability to deal with the public in a professional manner
Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
BA/BS in Instructional Design, Human Resource Development, Education or related field experience required
Specialized training in instructional design methodologies required
Related Work Experience
Skills/Abilities and Knowledge
Skills in multimedia curriculum development
Prior sales experience or experience creating sales training.
Skills in graphic design, video editing and animation
Knowledge of a variety of training delivery systems; classroom, online, web based etc.
Skills in measurement and evaluation of training initiatives
Outstanding written and oral communication skills and presentation skills
Experience with platform delivery and presentations
Knowledge of cable television products and services a plus
Demonstrated effective team player
Facilitate partnering at a high level on all initiatives