Altice USA Inc. Plano , TX 75024
Posted 2 months ago
Senior Instructional Design Specialist
Location:
Plano, TX, US, 75024
Brand: Altice USA
Requisition #: 5540
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
This position performs independent level work in program design and evaluation of assigned areas. Assures a positive impact on productivity and performance of Sales Personnel through effective research, design, development, and evaluation of training activities. The position provides critical support to the Sales Department by ensuring effective New Hire training and uptraining of existing sales agents to contribute to business success.
Responsibilities
Partners with Design, Delivery, and Product Management Teams on upcoming training requirements
Determines course objectives and assesses the most effective method to achieve an objective
Designs work flows according to needs analysis
Leads design projects, including computer-based, management development, and technical projects
Designs, develops, and conducts initial training needs analysis and delivers training as part of a train the trainer or pilot of new programs
Conducts training programs utilizing of variety of teaching methods [lecture, conference, group discussion, web-based], to provide requisite training
Consults with internal customers to diagnose and analyze performance and training-related needs
Establishes and maintains alliances with colleges and universities to identify alternate training design and delivery methodology
Maintains and updates a library of training and reference materials and web-based content
Provides team leadership, direction, and coordination of other designers within the team
Performs such other duties as the supervisor may, from time to time, deem necessary
Qualifications
BA or BS in Instructional Design, Technology, Education, Psychology, Communications, or a closely related field, or 4-6 years in the field of Instructional Design with a working knowledge of Web-Based Training design
Knowledgeable in a wide variety of adult learning strategies and approaches, competency identification skills, information search skills, model building skills, and questioning skills.
Proficient in the design and development process
Industry Knowledge
Expert skill level in Microsoft Office Suite, Adobe InDesign, Adobe Illustrator, Adobe PhotoShop, and other training development applications
Competent in the following software: Flash, HTML, and other Web-based development applications
Working knowledge of Microsoft Project
Strong presentation and written communication skills
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
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Nearest Major Market: Plano
Nearest Secondary Market: Dallas
Altice USA Inc.