Senior Infrastructure Engineer

Position at MTA Headquarters

JOB TITLE: Senior Infrastructure Engineer

SALARY RANGE: $123,053 - $145,243

HAY POINTS: 551

DEPT/DIV: Office of IT Infrastructure

SUPERVISOR: Manager, Lead Mobile Svc & Hardware

LOCATION: 2 Broadway New York, NY

HOURS OF WORK: 9:00am-5:30pm (7.5 hours/day) or as required

This position is eligible for telework which is currently two days per week. New hires are eligible to apply 30 days after their effective date of hire.

Summary:

This position designs, builds and maintains IT infrastructure and systems and provides technical guidance and support. This role implements and contributes to the development of strategies for the deployment, maintenance, and support of one or more components of the IT infrastructure. Responsibilities include ensuring the availability, scalability, and performance of IT systems. This role supports and coordinates the network infrastructure and collaborates with other IT teams to ensure the successful implementation of projects. This role troubleshoots problems and provides recommendations for improvement of existing systems. This role requires a thorough knowledge of Intune, SCCM, Azure cloud, OS imaging, GPO, PowerShell scripting, Operating System (OS), workstation and server hardware, software configuration, networking, cloud computing, and security, and experience with Windows, Linux, and virtualization.

Responsibilities:

• Builds new components of the infrastructure within their domain (e.g., networking, storage) to meet requested needs or needs they may have identified, and in consideration of the current and future architecture. Adds new components to a roadmap, documents them effectively, and directs the testing and implementation of changes.

• When provided with an objective to improve performance in their area(s) of technology, develops and implements action plans needed to effect the change.

• Research new technologies/products and their impact on the infrastructure, prepares a preliminary evaluation of technologies/products and associated costs, and develops and presents recommendations to support anticipated future business needs.

• Receives performance data and analyzes the performance of installed technologies. Proposes and implements any required changes, including identifying and planning for any resulting impacts on other technologies to optimize system availability and continuity.

• Provides ongoing support and troubleshooting for issues escalated from more junior engineers on installed technical solutions to resolve immediate customer needs.

• Provides technical leadership to project teams in their area of expertise and/or leads teams to complete projects specific to their area(s) of expertise to maximize and share learning.

• Contributes to disaster recovery and contingency plans related to their area of the infrastructure, where applicable, to provide users with minimal interruptions in service.

• Provides guidance and technical coaching to less experienced staff to support effective workflow and develop technical talent. Responsible for the review of solutions produced by lower-level Engineers, validating adherence to strategy and architecture standards.

• Reviews and approves infrastructure proposals for appropriate use of technology, ensuring the efficient use of resources and smooth transition into production.

• Installs, configures, and maintains the physical IT hardware infrastructure components of systems, servers, cloud, storage, routers, switches, firewalls, data centers and workstations.

• Ensures the technical security of the IT infrastructure by setting up firewalls, managing access controls/operating systems/ database servers, configuring VPNs, and taking proactive measures against potential cyber threats. Follows security protocols and compliance with security standards, and handling of security incidents.

• Installs, configures, and upgrades software applications, operating systems, databases, and utilities according to organizational requirements. Conducts regular monitoring of software components and tunes them for optimal performance. Identifies, troubleshoots, and resolves performance issues within the software environment, escalating more complex issues.

• Implements local and wide-area networks (LAN and WAN), configures routers, and switches, and determines proper implementation of network cable and hardware requirements.

• Travel may be required to other MTA locations or other external sites.

• May need to work outside of normal work hours supporting 24/7 operations (i.e., evenings and weekends).

• Performs other duties and tasks as assigned.

• Provides technical advice to project teams and mentors less experienced staff to foster talent development.

• Observing the work performed by the contractor.

• Reviewing invoices and approving them if the work has contractual standards.

• Addressing performance issues with the contractor when possible.

• Escalating issues to other parties as needed.

• Regular and reliable attendance is expected and required.

Knowledge, Skills, and Abilities:

Technical Skills

• Adept in analyzing storage needs, performance tuning, and capacity planning.

• Adept in Disaster Recovery principles and tools, including complex recovery environments and comprehensive risk assessments.

• Adept in maintaining server health, applying updates, performance tuning, managing server resources efficiently, and troubleshooting complex issues.

• Adept in management of patch deployment, ensuring systems are up-to-date and secure.

• Adept in managing software and hardware configurations across diverse systems and configuration management solutions.

• Adept in migrating systems and data with minimal downtime and data integrity.

• Adept in installing and upgrading operating systems; can optimize systems for high performance.

• Adept in monitoring systems for assessing performance and diagnosing issues.

• Adept to define resource needs for projects and operational tasks.

• Adept to manage hardware lifecycle, including installation, upgrades, and maintenance.

• Adept knowledge of IT security principles, able to implement robust security measures and respond to incidents with due diligence.

• Adept knowledge of network security (e.g., firewalls, network ports, etc.) and connecting enterprise networks to the cloud.

• Adept knowledge of various hardware components, networking devices, servers, backup systems, and cabling. Adept understanding of computing systems and ability to troubleshoot complex hardware/software issues.

• Adept knowledge of various software components, firmware, operating system, database servers, operations software (monitoring, backup, routing, job scheduling etc.)

• Adept skills in network routing configuration and troubleshooting.

• Adept knowledge of IT domains.

• Adept in system administration tasks, including managing user permissions, maintaining system efficiency, and ensuring uptime.

• Adept knowledge of current system usage trends and ability to forecast future needs, optimize capacity during scaling for complex project.

• Perform regular maintenance and upgrade of SCCM application as per recommendations.

• Build SQL query in SCCM/Intune and run reports for various data analysis.

• Build Windows and MAC OS images and deploy via Intune and SCCM. Upgrade the OS to the newer version and deploy the security updates as required.

• Manage Azure Virtual Desktop environment and provision the virtual machines to the users as requested.

• Create, edit, and manage Group Policy Object (GPO) in Active Directory Services.

• Create scripts with PowerShell and other scripting languages for automate the system process.

• Build application/package in SCCM and deploy to the workstations as needed.

• Troubleshoot in advance level on workstation to fix the issues.

• Deploy Windows 11 via Intune and SCCM.

Behavioral Skills

• Advanced in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers.

• Advanced in interpersonal and verbal and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers.

• Advanced in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical)

• Adept in identifying and analyzing risks and developing effective mitigation strategies.

• Adept in critical thinking, problem-solving, and decision-making skills.

• Adept in active listening, attention to detail, customer service, prioritization, and problem-solving skills.

• Adept in hands-on experience with related tools.

• Adept in working independently and strategically.

• Adept technical knowledge and diverse skillset to understand various technologies, systems, and potential risks.

• Adept in managing multiple projects simultaneously and prioritizing tasks based on urgency and impact.

• Adept with working under pressure and meet deadlines individually and collaboratively. Thinks logically, assesses problems, and is results-oriented.

• Adept in identifying complex business and technology risks and associated vulnerabilities.

• Collaborate among server, network, and security teams to ensure efficient operation of the workstation computing environment.

Competencies

Core Competency

Proficiency Level

Competency Definition

Collaborates

Advanced

Building partnerships and working collaboratively with others to meet shared objectives

Cultivates Innovation

Adept

Creating new and better ways for the organization to be successful

Customer Focus

Adept

Building strong customer relationships and delivering customer-centric solutions

Communicates Effectively

Advanced

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Tech Savvy

Adept

Anticipating and adopting innovations in business-building digital

and technology applications

Technical Skills

Adept

Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks

Values Diversity

Advanced

Recognizing the value that different perspectives and cultures bring to an organization

Education and experience:

• Education: bachelor's degree and minimum of 5 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.

• Experience: 5 years

• Certification(s): Requires at least one certification in the current platform/domain/technical skill. Possible certifications could be, but are not limited to:

Relevant Certifications

AVIXA Certified Technology Specialist (CTS)

CompTIA Server+

AWS Certified Advanced Networking

• Specialty

Google Certified Professional Cloud Architect

AWS Certified DevOps Engineer

HPE Master ASE

• Storage Solution Architect

AWS Certified Solution Architect

• Associate & Professional

IBM Certified Cloud Solution Architect

Azure Administrator Associate

IBM Certified Solution Developer

• WebSphere MQ v7.0

Cisco Certified Network Associate (CCNA)

IBM Certified System Administrator

Cisco Certified Network Associate (CCNP) Collaboration

Microsoft Azure Administrator

Cisco Certified Network Associate (CCNP) Collaboration

Microsoft Certified: Azure Administrator Associate

Cisco Certified Network Professional Data Center (CCNP)

Microsoft Certified: Azure Developer Associate

Cisco Certified Network Professional Enterprise (CCNP Enterprise)

Mitel Certifications

CompTIA Cloud+

Oracle Certified Professional, Java EE Business Component Developer

CompTIA IT Project+

SIP School Certified Associate (SSCA)

CompTIA Network +

VMware Certified Professional

• Network Virtualization

OTHER INFORMATION:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission")

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.