Under the general supervision of the Division Chief, ICD Operations Management (ICDOM), is responsible for the planning, operations, and support of business solutions for ICD systems/Cloud Solutions, training data analytics, course support, training facilities, and websites. In addition, acts as departmental Systems Executive, and IT budget administrator for the Division.
Provides systems support to headquarters and regional programs. Supervises the Information Management (IM) team, with responsibility for the delivery of the IMS team work program and contributes to the assessment and development of staff. Coaches and mentors staff, fostering collaborative working relationships with internal and external stakeholders. In addition, represents the division on relevant Department and Fund-wide committees.
Main Duties and Responsibilities
In coordination with the ICDOM Chief and Deputy Chief, oversees, assigns, and manages the work and delivery of services provided by the IM team, including: project management, stakeholder engagement, effective tracking, quality control and cost-effective solutions. Initiating reviews, formulating goals and objectives, developing work programs and priorities, assigning and allocating resources, and reviewing the work of the team for adherence to institutional policies.
Oversight of all projects associated with ICD's documents, Business Solutions, IT, and AV training facilities, maintenance and expansion of the ICD websites. Coordinates training data dissemination, which includes tracking and reporting for all training conducted by capacity development-delivering departments, regional training centers, regional training programs, and regional technical assistance centers.
Oversees the departmental Systems Executive role for ICD. Accountable for consistent, successful delivery of operations, support, and multiple projects, including budget, sourcing models, schedule, quality assurance, and project oversight. Tracks and trends metrics, and adjusts performance as needed. Conducts root cause analysis and implements appropriate corrective actions.
Oversight of all business operations related to Business Solutions in collaboration with the Information Technology Department (ITD). Manages ICD business solution work practices and projects to ensure feasibility of enhancements and compliance with the Integrated Project Approach. Clearly and effectively communicates and builds trusted partnerships with internal business clients, vendors, staff and management.
Engages with clients to understand business strategies, priorities, cycles, policies, and procedures. Ensures that project and support teams understand these business activities and how the solutions they are delivering support them.
Accountable for managing demand with business partners for new systems and changes to existing systems aligned to the resources and priorities of ICDOM Division, and the Department.
Under the overall guidance of the Division Chief and Deputy Division Chief, defines individual performance objectives for staff under supervision by assessing individual training needs, managing career development, and recognizing employee performance. Provides input to Division Chief and Deputy Division Chief over the performance cycle.
Provides leadership, mentoring, and ongoing feedback to direct reports and team members. Provides challenging assignments and opportunities for development.
Leads compliance reviews for appropriate use of business solutions ranging from usage, licensing, copyright, privacy, information security and other similar Fund policies and guidelines. Keeps abreast of regulatory and compliance issues within and outside the Fund impacting ICD's operational work and follow up on Fund-wide requests relating to compliance and regulatory activities. Engages in fiduciary reporting on budget.
International Monetary Fund