Senior Incident Response Coordinator

New York Life Jersey City , NJ 07097

Posted 5 months ago

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It's a career journey you can be proud of, and you'll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn, our Newsroom and the Careers page of

The Senior Incident Response Coordinator is a key function of the Computer Security Incident Management Team (CSIM) reporting to the CSIM Manager. This position requires someone with a significant background in regulatory and governance frameworks, technology, and incident response procedures to act as a subject matter expert in Cybersecurity Incident Response and build a business division IR program as well as manage and coordinate cross-functional response actions for high impact cyber incidents with minimal guidance.

The individual will leverage their subject matter expertise to assist in performing ad-hoc current state maturity assessments, work with team members and key enterprise stakeholders in the development and maintenance of a business division's Cyber Incident Response Program, including documentation, execution and maintenance of processes, and implementation and use of technologies to create efficiencies within existing and newly planned capabilities. The individual will be adept in incident and crisis management, able to assert authority and calm in stressful situations, and leverage established and ad-hoc processes in response to guide response efforts in alignment with industry best practices, regulatory compliance, and legal obligations.

Required Skills

  • 12-15 years or revelevant experinece

  • Specifically aligned to and works closely with Agency technical and operational leadership and staff to build an effective organic Incident Response program, to include processes and resources in compliance with the corporate standards and program

  • Performs incident analysis to identify and classify cyber security incidents within the context of a significant revenue generating business unit as well as the entire enterprise with minimal guidance

  • Responds to computer security incidents according to established response processes, leverages other team members and subject matter expertise where established processes do not exist

  • Acts as a subject matter expert regarding incident response processes

  • Assists and provides guidance to other stakeholders during the incident response process

  • Provides timely and relevant updates to appropriate stakeholders and key decision makers

  • Validates and maintains incident response plans and processes

  • Develops appropriate framework for, compiles, and analyzes data for management reporting and metrics

  • Analyzes potential impact of new threats and communicates risks via appropriate channels

  • CISM and CISSP strongly preferred

  • Bachelers degree or equivalent preferreed, but not required

Functional Knowledge

Moderate to advanced understanding of financial regulatory issues (6+ years of direct experience) with respect to cyber security and emerging privacy laws. An ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily understood, authoritative, and actionable manner.

Problem Solving

Ability to consume and synthesize intelligence about threat actors, techniques, and situations to identify emerging risk scenarios in the context of Agency as well as the enterprise. Knowledge of and significant personal experience (15+ years) in end-to-end IT problem management and root cause analysis in an operational capacity in large enterprise environments.

Decision Making/ Nature of Impact

In depth understanding of large enterprise IT Service and Delivery Management model, and an ability to perform independent analysis of complex problems by distilling relevant findings and root causes. Must be comfortable making decisions in a volatile, uncertain, complex, and ambiguous environment where competing priorities are common.

Communication Requirements

Ability to communicate complex technical concepts and situations to diverse audiences both orally and in writing in an easily understood, authoritative, and actionable manner. Able to present a command presence as a subject matter expert during crisis situations to manage conversation flow regarding cyber incidents.



If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Major Incident Manager AVP


Posted 2 months ago

VIEW JOBS 6/21/2019 12:00:00 AM 2019-09-19T00:00 Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we're 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that's working to fulfill its vision to be the world's most trusted financial group. Job Summary The Incident Manager is responsible for the restoration of normal service operation as quickly as possible to minimize the impact to business operations. Incident Manager will implement incident management processes to include incident identification, ownership, escalation, and resolution. This position will work with technical and non-technical staff managing incident resolution and utilizing standard methodologies to ensure that affected parties receive timely communication and long term solutions to the incidents. Incident Manager is responsible for establishing Standards and Procedures that maximize operations responses to encountered incidents and minimize service availability interruptions. Major Responsibilities: * You will ensure incidents are called out and facilitated to enable efficient and timely service restorations * You will communicate with all levels of management regarding Priority 1 and Priority 2 incidents * You will support rotating on-call support for Priority 1/2 (24x7) * You will perform initial Priority assessments and mediate Priority assessment disputes. * Facilitates the restoration of service. * Leads discussions and identify resulting action items * Ensure the correct technical staff is working on an incident * Call out issues during the issue resolution * Assist with improvements of incident process documentation & incident reports * Assist in measuring and improving, information and experience within incident management * Develop strong reciprocal relationships with key partners across the company and represent the function in multi-functional teams * Ensure standards, tools and standard methodologies are implemented * Educate community about Incident Management services * Completes ad-hoc and ongoing projects on an as-needed basis * 5 years of experience in an IT function, of which 3 years of experience has been in a second line support role or leadership role * Requires a Bachelor's degree in computer science or related field of study * Experience and conversant in the use of Incident and Change Management processes according to ITIL framework * Experience communicating with members of Senior Leadership * Experience in Technical Writing preferable for RCA * Validated thought and intellectual leadership skills * Strong time management,, work organization and multi-tasking skills with a drive for efficiency, accuracy and risk management controls while maintaining 100% dedication, excellent attitude and flexibility * Certification in COBIT and ITIL a plus The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses. Mufg Jersey City NJ

Senior Incident Response Coordinator

New York Life