Senior Implementation Specialist

Relx Group Alpharetta , GA 30023

Posted 1 week ago

Implement product(s) and provide on-going support to account managers and customers while working across multiple departments and ensuring projects are completed on time, and meeting or exceeding the agreed upon success criteria.

Apply project management principles (initiate, plan, execute, monitor, control and close) in the implementation of products and solutions to ensure timely completion of deliverables across multiple departments.

Clearly understand objectives of projects and work efforts, and assist in keeping them within their defined scope Execute on existing project plans or for more complex projects (in collaboration with customers) create a project plan, which include milestones, success criteria, risks, and remove barriers that impact the project timeline and success of the project. Monitors results against expected outcomes reporting to leadership or senior team members on any significant fluctuations in data.

Effectively facilitate customer training and workshops, in person or remotely with support from senior members of the team, SMEs, and management to an audience of technical and business contacts of varying levels (including c-suite).

Have an understanding of the insurance or supported industry, terms, and principles, process and workflows, understand products, systems, and processes at a more complex level, in order to make recommendation, provide best practices, for integrating our products/solutions into our customer workflow. In support of projects, gather technical and user requirements, propose alternative solutions, communicate progress and results, set expectations, and resolve issues. Demonstrate appropriate knowledge of XML, SOAP, Web Services, SFTP, or other systems or technologies

Must have the ability to instill confidence, influence others, and represent LexisNexis at customers meetings, industry conferences and events, and throughout the organization.

  • Travel will be required and will be based on business need.

  • Bachelor's Degree or similar work experience preferred

  • 2 - 3 years of in-person customer service or customer support experience

  • Implementation or project management experience preferred

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.

Risk & Business Analytics (RBA) provides customers with innovative solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk while enhancing operational efficiency through eight unique brands. RBA is a market segment of RELX and has more than 8,500 employees serving customers in over 180 countries. RBA's eight brands include: LexisNexis Risk Solutions, Accuity, Proagrica, ICIS, Cirium, XpertHR, Nextens, and EG.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Service Manager Equity Compensation Specialist

E*Trade

Posted 6 days ago

VIEW JOBS 4/3/2020 12:00:00 AM 2020-07-02T00:00 More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first. SUMMARY Client Services provides stock plan administration services for clients of E*TRADE Corporate Services. This department, which is divided into 4 distinct segments: Large, Mid, Emerging and Private; assist corporations who either choose to outsource this critical function or elect to maintain administrative responsibilities within their corporation. The Equity Compensation professional is responsible for providing comprehensive service and support to an assigned book of clients. This includes using Equity Edge Online and various other tools to maintain stock plan records, and support all accounting, financial reporting and associated compliance requirements. Candidates for the Equity Compensation positions will possess the following qualities: * Ability to make decisions to resolve client issues and concerns * Ability to develop and maintain client relationships * Ability to participate in sales presentations and identify sales opportunities RESPONSIBILITIES * Associates will apply a high-level of equity compensation expertise to proactively manage an assigned base of Corporate Clients, acting as a Client advocate and partner, delivering a high-level of stock plan administration services * Day to day activities will include, but is not limited to: * Updating Equity Edge and Stock Plans on a daily basis based upon data updates received from assigned Clients (e.g. new hires, terminations, etc.), participant transactions, etc. * Ensuring all participant stock plan transactions are correctly processed and settled in a timely manner (ESPP Purchases, ESPP sales, Option Exercises, SWAPS, Reloads, Option Grants etc.) * Surveys and tracking of Disqualifying Dispositions * Valuation Reporting, Section 16 Insider Reporting & Client-specific custom processes (e.g. custom reports, scripts, etc.) * Monthly balancing of Client plans * Managing Client inquiries and requests in a timely and professional manner * Knowledge of data flows between interfacing systems * Coordinating with various teams (e.g. Operations, Account Management, Product Development, etc.) to deliver industry leading solutions for Equity Compensation Support Services Basic * 5+ years of equity compensation administration and prior B2B experience Preferred * Ability to manage moderate level of assigned clients (number and/or complexity) * Knowledge of the brokerage industry * Experience with global equity plans, complex plans such as restricted stock units/awards, swaps/reloads, performance vesting/awards, etc. * Project Management skills * Passed department CEE exam (within 3 months of hiring) * CEP Designation (designation must be obtained within Corporate Services Group's policy) We offer a competitive and comprehensive benefits package. Please visit https://www.etradecareers.com/why-work-at-etrade/employee-benefits/ to learn more about the opportunities. E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law. E*Trade Alpharetta GA

Senior Implementation Specialist

Relx Group