Implement product(s) and provide on-going support to account managers and customers while working across multiple departments and ensuring projects are completed on time, and meeting or exceeding the agreed upon success criteria.
Apply project management principles (initiate, plan, execute, monitor, control and close) in the implementation of products and solutions to ensure timely completion of deliverables across multiple departments.
Clearly understand objectives of projects and work efforts, and assist in keeping them within their defined scope Execute on existing project plans or for more complex projects (in collaboration with customers) create a project plan, which include milestones, success criteria, risks, and remove barriers that impact the project timeline and success of the project. Monitors results against expected outcomes reporting to leadership or senior team members on any significant fluctuations in data.
Effectively facilitate customer training and workshops, in person or remotely with support from senior members of the team, SMEs, and management to an audience of technical and business contacts of varying levels (including c-suite).
Have an understanding of the insurance or supported industry, terms, and principles, process and workflows, understand products, systems, and processes at a more complex level, in order to make recommendation, provide best practices, for integrating our products/solutions into our customer workflow. In support of projects, gather technical and user requirements, propose alternative solutions, communicate progress and results, set expectations, and resolve issues. Demonstrate appropriate knowledge of XML, SOAP, Web Services, SFTP, or other systems or technologies
Must have the ability to instill confidence, influence others, and represent LexisNexis at customers meetings, industry conferences and events, and throughout the organization.
Travel will be required and will be based on business need.
Bachelor's Degree or similar work experience preferred
2 - 3 years of in-person customer service or customer support experience
Implementation or project management experience preferred
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or email@example.com.
Risk & Business Analytics (RBA) provides customers with innovative solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk while enhancing operational efficiency through eight unique brands. RBA is a market segment of RELX and has more than 8,500 employees serving customers in over 180 countries. RBA's eight brands include: LexisNexis Risk Solutions, Accuity, Proagrica, ICIS, Cirium, XpertHR, Nextens, and EG.