Senior Implementation Manager (Business Analyst)

About ampliFI Loyalty Solutions

ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do. Our core values are Integrity, Curiosity, and Advocacy for our clients. We are looking for a Senior Implementation Manager to join our team.

Summary

The Senior Implementations Manager (Business Analyst) is a member of the Client Delivery team in the Operations organization, which also includes the Product, Business Operations and Relationship Management teams. The Senior Implementations Manager is responsible for special projects, managing the department's schedule, development sprint planning and solutioning of implementations and client change requests. In addition, this role is responsible for leading configuration and launch tasks and acting as the team lead and subject-matter expert for the department's project managers.

This individual acts as a Client Delivery analyst, escalation point and technical collaborator for the entire organization to ensure all are receiving the necessary information to complete projects accurately and on time. Responsible for coordinating and actively participating in meetings, communicating clearly, creating and managing associated project plans while providing a high level of internal and external customer service.

Position Essential Functions

• Provide leadership and oversight for Client Delivery and enterprise projects as well as assigned special projects

• Supervise assigned Project Managers, Senior Project Mangers and provide feedback and coaching

• Lead the discovery, requirements, solutioning and scheduling of department's projects

• The position requires direct internal and external client engagement, acting as a subject-matter expert and escalation point for client and enterprise projects

• Monitor department's project delivery to identify areas for improvement and development of actions plans, training and process documentation

• Proactive and regular outreach throughout the project phases, enforcing documented project plans and ensuring required deadlines are met

Competencies

• Client consultation and relationship management, at all levels of an organization

• Project management discipline

• Strong technical analysis skills and subject-matter expertise

• Organizational skills and strict adherence to detail

• Effective written and verbal communication, documentation and presentation skills

• Creative, flexible, and innovative collaborator and individual contributor

• Planning and scheduling skills, ability to manage multiple priorities

• Problem resolution and critical thinking

Preferred Experience

• Business Analysis, preferable within financial services

• Card payments and / or issuing

• Rewards and loyalty

• Ability to represent technical delivery tasks to non-technical and\or business resources.

• Shown success in effectively driving delivery

• Jira/Confluence

• Salesforce/CRM

• Leadership and coaching

Required Education and Experience

• Bachelor's degree or equivalent in relevant work experience

• Minimum 5 years project management, preferable within payments

• Minimum 3 years leading or managing corporate initiatives

• Minimum 2 year card processing, issuing and/or loyalty/rewards

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone.

• Specific vision abilities required by this job include close vision requirements due to computer work.

• Occasional light lifting is required.

Travel

• Occasional out-of-area and overnight travel may be expected and could be up to 25%.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are the better our company will be.