Senior Implementation Manager

Alloy solves the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Banks and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

About the team Alloy is an Identity Decisioning Platform, enabling banks and innovative fintech companies to manage KYC, AML, fraud, risk, and other components of customer onboarding. Alloy’s API enables its customers to access about 150 third-party data sources in real-time to improve decision-making and streamline customer experiences. Alloy operates in a hybrid-work environment.

We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter. What you'll be doing As the Senior Implementation Manager, Enterprise, you’ll lead multiple concurrent implementations for our largest and most complex customers while acting in a hybrid role of project manager and technical/business consultant. Connecting with key stakeholders, you will design and execute the implementation as prospects transition into customers, all the while seeking to understand and meet the customer’s needs.

Lead the implementation effort for customers by providing strategic insight and direction based on client goals and product capabilities Understand our application end to end and collaborate with Sales, Solution Architects, Customer Success, and Product Managers to identify and communicate technical services and solutions Collaborate with Solution Architects to lead project design sessions and provide guidance and best practices on configuration options to meet customer needs Communicate clearly and effectively across all levels of client and internal teams Obtain customer feedback and partner with product and engineering teams to identify and prioritize new feature requests and integration opportunities Ensure all configurations, integrations, and customizations are fully tested and ready for deployment Own any problems you discover along with the solution to these problems Maintain project timelines - setting and balancing expectations - identifying risks to timeline throughout and mitigating with customers or internal teams when necessary Optimize the implementation process - including the use of new tools to enable the process to move more efficiently Who we’re looking for Alloy is looking for a results-driven individual passionate about innovative technologies in financial services. You don’t need to code but are familiar with systems integrations and web technologies (i.e API, Postman, etc). You have 5 years experience as an Implementation Manager, Delivery Manager, or Client Onboarding Manager for a B2B SaaS platform with a focus on Enterprise clients You are passionate about providing exceptional implementation experiences to your clients by understanding and delivering on their objectives using your consultative skills You are experienced in driving the basics of a good project management plan—from risk management to communication strategies You demonstrate a drive and ability to achieve goals in a fast-paced deadline-driven environment and are highly adept at balancing and running multiple priorities You have outstanding interpersonal skills, both verbally and via email. You should have a knack for explaining complex concepts in a straightforward, clear manner We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up.

If this all sounds like a good fit for you, why not join us? Benefits and Perks Unlimited PTO and flexible work policy Employee stock options Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options 401k with 100% match up to 4% of annual employee compensation Eligible new parents receive 16 weeks of paid parental leave Home office stipend for new employees Annual Learning & Development annual stipend Well-being benefits include access to ClassPass, OneMedical, and Spring Health Hybrid work environment: our employees local to NYC are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. How to apply Apply right here You've found the application Alloy is proud to be an equal-opportunity workplace and employer.

We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter. J-18808-Ljbffr