Advance Digital Systems Washington , DC 20001
Seeking a Sr. Helpdesk Technician to coordinate with our IT Inventory team to process order and check for fulfillment, desktop deployments and receive shipments.
Collaborate with technical and support teams to improve deployment and support.
Report to Inventory team on deployment progress
Coordinate Inventory team in deployment activities regarding imaging, prepping, deploying, asset retrieval, data wiping, asset returns etc.
Work closely with SCCM team to ensure that images are accurate and complete, including all software / configured properly, and signoff from department is obtained on image.
Ensure deployment inventory is properly tracked and documented in ITAM (IT Asset Management System)
Ensure team meets agreed SLAs, productivity, quality and customer service standards for deployment activities.
Coordinate Inventory team to perform Quality Assurance tests on imaged machines, to ensure end point devices are consistent with requirements.
Participate in testing of end point software, hardware, and deployment processes
Provide support across all our locations
Perform other duties related to role as requested.
Minimum 5+ years of related helpdesk experience
Experience with IT Inventory Management is required
Familiarity with IT ticketing systems such as Maximo, CA Service Desk
Experience with Windows 10 is required
Willingness to take ownership and be accountable where appropriate
Strong technical background that will allow for an understanding of our infrastructure/environment.
NO PHONE CALLS PLEASE
Please submit your resume in a word file.
IT Helpdesk, Inventory & Asset Management, Remedy/Maximo/CA Service Desk, Windows 10