Senior Help Desk Support Service Specialist

Summit Technologies, Inc. is seeking a Senior Help Desk Support Service Specialist to support our government client in all phases of system life cycle planning. This consists of development, configuration, installation, testing, and sustainment. This is a hybrid role based in Ft. Belvoir, VA. You must be a U.S. citizen with an active DoD Secret security clearance.

Duties and Responsibilities:

• Provide Tier II support to end-users for desktop computers, laptops, mobile devices, applications and hardware.
• Review and respond to users requests and open tickets by determining the problem, collaborating with Network Services, Software Systems Engineers, and Applications Developers, to resolve the issue.
• Make recommendations for system modifications to reduce user problems, restore services and application functionality.
• Perform vulnerability and compliance analysis/scans to ensure compliance, resolve the issue and make sure it’s documented.
• Work with local service providers to resolve any concerns with compliance reporting and implementation.
• Perform vulnerability management for patch releases and critical application updates.
• Make recommendations for changes to eliminate or reduce vulnerabilities.
• Ensure quality assurance reviews and evaluations of new and existing software products are completed.
• Maintain accountability and control of all automated IS for configuration, internal storage, shipping and replacements. This includes the storage of hard drives.
• Ensure software installations are approved and authorized.
• Support the planning, review, documentation and integration of various mission partners.
• Provide assessments and recommendations for existing and future software requests.

Required Experience and Skills:

• At least six years of ServiceNow development skills with 6 years of experience in an enterprise-level environment.
• Experience supporting the customization, administration, and configuration of the OTS ServiceNow tool.
• Prior experience integrating ServiceNow to other applications and ability to adapt existing methods and procedures to create possible solutions to complex problems.
• Ability to plan resource requirements from high level specifications.
• Strong communications skills and the ability to explain complex concepts in plain language.

Required Certification:

• Any of the following: CompTIA Security+, GSEC, SSCP, CND, or CCNA-Security.

Education:

• Bachelor’s degree and 8 years of experience; Or
• Master’s degree and 6 years of experience; Or
• 12 years of relevant work experience in lieu of a degree.

Security Clearance:

• Candidates must have an active DoD Secret clearance.

If you feel you are qualified and want to be considered for this position, please supply the following to: 5ocndyt7pcq5yj84iqx46t5cno@crelate.net, and please put the job number ‘6676’ in the subject line:

• Updated resume including MM/YYYY for each employer.
• Best times/dates to interview (plus phone # you can best be contacted at).
• Availability to start once given formal offers.

Summit Technologies Inc. appreciates your interest. We will contact the best matching prospects and will consider you for future opportunities. We will not submit your resume without your prior knowledge and consent. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.