Senior Help Desk Analyst

Are you looking for a position where you can grow technically and professionally?

Do you like learning new technologies and helping people resolve computer problems?

We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team.

As part of the team, you will be exposed to a wide variety of cutting-edge technologies, in a fast-paced and fun environment.

Position Role

• Provide technical support for end-user desktop
• Active Directory Administration including account management, maintenance
• Microsoft 365 advanced administration including E-mail, SharePoint, and Teams
• Provide support for level 1 and 2 ticket escalations
• Provide support for client projects such as Microsoft 365 migrations, VPN rollouts, etc.
• Create resolution documentation for complex technical issues

Requirements

• Minimum of 3 years of Active Directory, and Microsoft 365 administration
• Strong problem-solving and technical troubleshooting skills
• Superior communication and customer service skills
• Thorough knowledge of Microsoft 365, MS Office Suite, and Windows 10/11
• Mac experience is a plus
• A+, Sec +, MS 365 Certified: Fundamentals or equivalent certification

Benefits

• Competitive salary
• Healthcare and dental benefits
• 401K Plan with company match
• Technical training and certification support
• Peer recognition program
• Technical Certification Training and Certification Exam Re-Imbursement
• Great team and work atmosphere