Senior Health Services Administrative Coordinator

The Senior Health Services Administrative Support Coordinator is a key member of the SHS team and provides quality customer service for students seeking health services and assists in maintaining an efficient and well-organized medical office. Paramount among the coordinator's responsibilities is safeguarding patients' personal health information by protecting written and electronic medical record data and other important health information. This position reports directly to the SHS Associate Director.

Position Specific Responsibilities/Accountabilities

Maintain front office functionality, i.e, answering phones, scheduling patients, checking patients in for appointments. Communicating with clinical staff to promote clinic flow and patient communication.

Process Student Health Services invoices to ensure accuracy of expense recovery.

Assist with statistical data on patient cases for month-end, semester and yearly reports. Collect and provide necessary data for preparation of budget and statistical studies as needed.

Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.

Creates digital images of paperwork to be stored in the electronic medical record.

Assist with master schedule that determines physician and nurse practitioner time allotments for each patient.

Provide administrative support, such as planning, material preparation, and note taking for trainings, workshops, and meetings, etc.

Monitor and order office supplies as needed. Assist in ensuring that office equipment is maintained.

Respond to a range of inquiries via phone and email.

Manage incoming and outgoing mail and shipments, sort and route mail.

Perform other duties as assigned or requested.

Loyola Marymount University Expectations

Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.

Requisite Qualifications

• Typically a Bachelor's degree or equivalent preferred. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.

• Minimum of 4 years of experience as an office coordinator in a healthcare setting.

• Demonstrated knowledge in the areas of ambulatory healthcare administration and ability to work congenially with all office and healthcare practitioners.

• Exemplary communication skills (written and oral).

• Demonstrated organizational and leadership skills.

• Demonstrated computer competency and knowledgeable of relevant systems.

• Effectively and tactfully handle patients, students, faculty, staff, doctors, hospital representatives, and parents with friendliness, courteousness, and firmness.

• Ability to recognize emergencies and take appropriate action.

• Handle emotional, delicate situations with tact and diplomacy.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Constantly required to sit, feel, use finger movement, speak clearly, hear conversation, and see near and far. Frequently required to stand and walk. Occasionally required to lift, carry and push up to 25 lbs., stoop, kneel, reach high and low, use depth perception.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is normal.

MENTAL DEMANDS: Mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent calculating, interrupted work, variety of interrelated tasks, sustained concentration, and use of reasoning, judgment, resourcefulness, analytical ability, and ingenuity.

#HERC# / #HEJ#

Staff Regular

Salary range

$20.43 - $30.08 Salary commensurate with education and experience.

Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law. We invite all persons in the full diversity of their being, life experience, and beliefs to apply. (Visit www.lmu.edu for more information.)