At Coborn's, Inc. we go all out to "Be Remarkable". Our culture celebrates employee ideas and encourages creative innovations. We're growing, learning, and overflowing with energy. In a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. Join our grocery teams and connect with guests in a fast-paced retail position with advancement opportunities where you are encouraged to shine as you use your guest service skills. If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team.
About the Senior Guest Services Manager (Customer Service Manager/Front End Manager):
We are hiring for an enthusiastic Senior Guest Service Manager who is passionate about providing leadership and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations. Duties include supervising and directing all front-end activities and operations. Responsible for bookkeeping, Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas. If you have previous Customer Service or retail Management experience, this may be the right role for you!
A day in the life of the Senior Guest Service Manager may include any combination of the below duties (and more!):
Provide direct leadership to the front-end team to accomplish human resource objectives by selecting, training, assigning, scheduling, coaching, counseling and disciplining employees, communicating job expectations and appraising job contributions.
Ensure that the duties, responsibilities, and authority of each direct report are clearly defined and communicated.
Maintains a Say Yes to the Guest attitude and develops employees to do the same.
Responsible for ensuring that supplies are ordered, point of sale system/machines are maintained, tills are balanced, safety and cleaning of front end area.
Ensure the front end meets goals including, but not limited to goals related to labor, RFG, MORE Rewards, CTO, key staff coverage, etc.
Acts as Loyalty Champ for the location.
Provides backup services to employees in all areas of responsibility including bookkeeping, Guest Services, Cashiering, bagging, and pushing carts.
Provide backup support to the store's Human Resource functions including recruiting and onboarding efforts (may conduct orientation or additional trainings)
Perks of joining our team:
Vacation Pay, Holidays and Sunday Premium Pay
Employee Discount & Company-Sponsored Stock (ESOP) (Employee Stock Ownership Plan)
Employee Growth & Development Opportunities
401(k) plans with Company Match
The ideal candidate for the Senior Guest Services Manager position:
is at least 18 years of age;
is a people person with excellent leadership and relationship building skills;
is a self-motivated and enthusiastic guest service rock star with excellent communication skills;
has experience with or the ability to lead and inspire the front-end team to provide remarkable guest service to all guests
Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, and we offer unique online grocery home delivery services through our CobornsDelivers and Cash Wise Delivers locations. Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy's Liquor and Captain Jack's brands. Additionally, our fuel and convenience division, pharmacy, in-house grocery warehouse and distribution center, in-house Central Bakery, and Tops Cleaners are significant assets to our operations. We also have a handful of other retail entities in the markets where the fit is right: Little Dukes, Holiday Stationstores, Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Bros Coffee, Subway and Erbert and Gerbert's.
Our remarkable employees strive to inspire happiness, healthy living and simplicity one guest at a time. With a vibrant and fun work environment, ongoing opportunities for career growth, and generous benefit packages, Coborn's offers a bright future for all employee owners.
In addition to the perks mentioned above:
We also offer flexible scheduling. We understand that many of our employees are trying to juggle school, practice, family time, errands and personal hobbies, all with only about 16 hours of awake time in a day.
We celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior. We even have an app for that!
We're always looking for motivated, high-potential employees who want to be part of our next generation of leaders! There are opportunities to grow within our company to positions you may not yet even know exist. Coborn's, Inc. offers a variety of development programs for employees who want to grow their careers with us.
Finally, we believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer
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