Senior Guest Relations Advisor (Full Time)

Overview

Canyon Ranch has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts and Woodside, California Wellness Retreat, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North Americas largest day spa at The Venetian hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure's Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.

Responsibilities

We currently have a fantastic opportunity for a Full-Time Senior Guest Relations Advisor at our Front Desk! The successful candidate will be excited to greet our guests and inspire them to make the most of their Canyon Ranch experience. As a Senior Guest Relations Advisor, you'll challenge yourself and the Front Desk Team to generate revenue and meet sales goals by sharing information about our services, pairing them with the appropriate service enhancements that are designed to restore, renew, and refresh.

Take your customer service skills to the next level at the #1 rated Spa on the Las Vegas Strip! We invite you to #LiveCanyonRanch!

The Particulars

• Anticipate guests' needs as you book, alter, and recap services to guests to include detailed notes regarding services

• Actively welcome guests with a smile and enthusiasm and check-in for appointments and services

• Accurately handle guest transactions including cash handling, credit card charges, room charges, gift certificates, comps, etc.

• Provides backup support for the Guest Relations Advisors as requested by the Management Team.

Qualifications

Education : High School diploma or equivalent work experience

Experience

• Cash handling, computer knowledge, and minimum of one-year customer service experience

• Prior hospitality and/or sales experience, preferably at a luxury level

Knowledge, Skills & Abilities

• Excellent customer service and positive interpersonal skills, including ability to facilitate and mediate sensitive and/ or confrontations matters

• Able to develop and maintain satisfactory and effective relationships with all levels of management and staff members

• Good judgment and the ability to maintain confidentiality

• Strong organizational and computer skills, and attention to detail

• Ability to work evenings and weekends

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