The Director, PMO Strategy and Operations role will be responsible for leading centralized support for the PMO Organization's systems, operations, project-related financials team and PMO-led strategic initiatives. In addition to management of operations, the role is envisioned to be highly consultative, working closely with the PMO Lead and the Portfolio Managers to successfully drive change management around key strategic initiatives.
Your future duties and responsibilities:
The Director, PMO Strategy and Operations role will be responsible for leading centralized support for the PMO Organization's systems, operations, project-related financials team and PMO-led strategic initiatives. In addition to management of operations, the role is envisioned to be highly consultative, working closely with the PMO Lead and the Portfolio Managers to successfully drive change management around key strategic initiatives. Currently, PMO strategic initiatives are underway to:
Realign the IT PMO Organization's services by business group to achieve more client- focus
Provide management reporting and dashboards to offer greater transparency into program and project status, issues, risks and dependencies, as well as facilitate management decision making
Identify ways to streamline and implement improvements to the SDLC process and related systems to drive more efficient execution and delivery of portfolios of programs and projects
Adjust the SDLC process and systems to enable the adoption of Agile and multi-modal development and implementation methodologies
The role will be responsible to:
I. Assist the IT PMO Lead and in planning and executing strategy, documentation and communication around changes in IT PMO policies, processes, procedures, and best practices in support of PMO strategic initiatives (some of which are noted above). Additionally, identify and drive tactical efforts to continuously improve the IT PMO Organization and outcomes for business clients.
II. Manage IT PMO-owned tools and systems, and identify gaps and define requirements for new systems to support the IT PMO organization and clients:
Continuously research best practices, systems and tools
Define requirements and identify potential vendor solutions where there are gaps currently or upgrades would benefit the IT PMO team or their clients
Review features and gaps relative to the requirements
Rank alternative vendor solutions
Work closely with vendors and internal IT to ensure successful configuration, implementation and administration of new solutions
III. Work collaboratively with IT PMO Management and the Portfolio Managers to implement standardized IT PMO Reporting, including executive level reporting for the CIO and ITSLT members. Systems and processes, both internal and external to the IT PMO, will need to be adjusted to deliver these reports.
IV. Manage and work closely with the teams that comprise IT PMO Strategy and Operations, which will include three centralized service areas:
Strategy and Quality Control: This area of IT PMO Operations is responsible for working on strategic initiatives noted above. Additionally, a QC Analyst will work to ensure that the SDLC processes, procedures and gates implemented by the PMO are being followed and related artifacts are complete, meet quality standards, and are available for future project teams to utilize. This group will coordinate SDLC reviews and meetings, and supports SDLC process-related training for the IT PMO team.
IT PMO Systems and Reporting: This team centrally manages and evolves PMO systems and tools. This includes the PPM tool, SharePoint team sites and document repository, as well as business intelligence-driven management reporting, dashboards, analytics and metrics. Agile tools will be added (e.g., Jira, Confluence) and will be important going forward as the IT PMO evolves to support multi-modal delivery.
Program and Project Financial Services: The team manages the project accounting, purchase orders, SOWs and invoice matching activities for the major programs and projects managed by the PMO for our business clients as a service.
Additional responsibilities may include, but are not limited to, the following:
Work closely with the Portfolio Manager, Program Managers and IT PMO Operations to identify and promote best practices and continuous improvement in IT PMO processes, systems, tools and reports
Work closely with Sourcing and Vendor Management on contracts*
Required qualifications to be successful in this role:
o IT strategy, process improvement, and/or organizational change management-related role/engagements
o Successful record of establishing and managing executive-level client relationships
o Proven repeated experience developing and driving innovative solutions to business problems, convincing stakeholders of their value and driving delivery and adoption from inception through successful implementation
o Progressively increasing management responsibilities
SME level expertise in IT PMO Operations, with a successful history of streamlining, rationalizing and adapting IT PMO processes and systems to support an entrepreneurial, Agile environment
Proven experience successfully managing teams with some members offshore
Knowledge of financial systems, data warehousing and data integration, as well as business intelligence reporting and dashboards will be essential to this role. The role will be tasked with defining and leading (with Finance) the maturation of project-related accounting, as well as integrating this information with our management reporting and dashboards
Solid understanding of the principles of finance, accrual accounting and cost benefit analysis (e.g., capitalized and expensed costs, accruals, forecasts, opportunity costs, soft and hard dollar benefits, risk quantification, payback, ROI, NPV, etc.) will be required as we institute more formal cost benefit analysis around projects and portfolio prioritization
Experience implementing management reporting to improve management decision-making, using Business Intelligence tools and best practices
Expertise in PMO financial management and reporting best practices
Hands-on experience using Agile methodologies and Scrum and Kanban tools to manage projects and report status
Bachelor's degree in computer science, business administration, engineering or a related discipline
PMP or Prince2 Certification
Experience with Project and Portfolio Management systems, reporting and quality control
DESIRED QUALIFICATIONS/NON-ESSENTIAL SKILLS REQUIRED
Master's degree in computer science, business administration, engineering or a related discipline
Agile CSM or PSM Certification
Pharmaceutical, biotech or regulated industry experience
Experience in establishing managed-services to support IT PMOs
Agile / Collaborative Method
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