What's the opportunity?
Our Charlotte Global Forwarding office is seeking a Senior Global Forwarding Agent for their Ocean Export department. The Senior Global Forwarding Agent role is for an organized individual with excellent communication and relationship-building skills. This individual provides the utmost level of performance while identifying opportunities to improve the customer experience. The Senior Global Forwarding Agent combines knowledge of customer needs and industry best-practices to develop rates and quotes, and act as a consultant to customers with complex needs. Minimum of five years' experience in the Ocean Export industry
What will you be doing?
Recommend, coordinate, and implement cargo bookings for customers with complex shipment needs
Help drive growth through coordinated efforts with the sales team and the general manager
Troubleshoot issues from customers and other stakeholders as they relate to billing and shipment problems
Generate, file, and maintain up-to date and accurate customer records, reports, shipment documentation, etc.
Conduct shipment-level analysis to enable customers with complex needs to maximize company technology tools
Prepare and audit advanced and/or customized reports
Demonstrate solid decision-making skills and ability to prioritize ever-changing daily tasks
Possess knowledge of C.H. Robinson's service offerings, logistical concepts and supply chain terminology
Foster and develop relationships with key customer contacts, overseas agents, and carriers
Mentor new employees: help them understand the processes involved in international shipping from purchase order to delivery of cargo
Understand each assigned customer's business model and competitive advantages
Participate in business reviews as requested by Sales Executives and Account Managers
Assist in the creation of SOPs and KPIs
Recommend product or service enhancements to improve customer satisfaction and promote account growth
Be an example for others regarding adherence to all applicable legal, customer, and company requirements
Perform other duties and projects as assigned
What are we looking for?
Minimum of five years' experience in the Ocean Export industry
Bachelor's Degree preferred, High school diploma or GED required
Problem-solving and analytical skills
Ability to work in a fast-paced and deadline-driven office environment
Excellent verbal & written communication skills and phone etiquette
Proficient in Microsoft Office (Word, Excel, and Outlook) and using the Internet
We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K with company match, employee stock purchase plan, as well as a broad range of career development opportunities.
About C.H. Robinson
At C.H. Robinson, we believe in accelerating global trade to drive the world's economy. Using the strengths of our people, processes and technology, we help our customers work smarter, not harder. As one of the world's largest third-party logistics providers (3PL), we provide a broad portfolio of logistics services, fresh produce sourcing and Managed Services through our global network. In addition, the company, our Foundation and our employees contribute annually to a variety of organizations. Headquartered in Eden Prairie, Minnesota, C.H. Robinson (CHRW) is publicly traded on the NASDAQ. For more information, visit http://www.chrobinson.com or view our company video.
Equal Opportunity Employer
C.H. Robinson - Affirmative Action Employer/EOE/M/F/Disabled/Veteran
C.H. Robinson Worldwide, Inc.