Senior General Quality Specialist

Introduction to the job

It takes an large team of Researchers, Engineers, Technical Experts, Logisticians, Project Managers & more to deliver a new system to our field customers. As a Quality Coordinator within the Regional Operations Group of Supply Chain, you will be directly responsible for leading the management & implementation of tool safety, maintenance & usability programs within the global Customer Supply Chain Management network.

This position will be responsible for overseeing achievement of tool usability (Calibration, Certification, Completeness) KPI's & Quality improvement programs. You will also serve as deployment/implementation lead for quality initiatives, ensuring that US regional 3PL & CS teams are trained to enable successful piloting and rollout. The Quality Coordinator will be responsible for further developing reporting processes to extend visibility to the local organization and bring alignment across different functional areas.

Role and responsibilities

• To provide a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness.

• Act as a single point of contact for Certification/Calibration & Tool Quality located within region.

• Plan and execute Certification/Calibration with Vendors to achieve field target KPI's.

• Support alignment with 3rd party vendors to schedule, prepare and perform on-site tool calibration and certifications sessions at 3PL & be present for data management.

• Drive & deliver structural solutions of quality focused implementation with 3PL's.

• Manage aging tools which are NOK and in defective storage locations by coordinating the ordering/replacement of damaged & missing tools.

• Collaborate with CS stakeholders on Way Of Working improvements to reduce waste processes & gain efficiency on tool return completeness.

• Improve inspections plans.

• Improve customer intimacy within the local organization. Understand CS local operations and work in conjunction to improve. Provide complex reports to the internal customer on tooling.

Education and experience

• Bachelor's degree in a related field is preferred. An equivalent combination of education, skills and experience will be considered.

• 3+ years of relevant experience in a complex customer oriented environment required

• 2+ years of experience within logistics is preferred

Skills

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you'll need the following skills:

• In-depth knowledge of SAP

• Strong data analysis and problem solving abilities

• Advanced competencies in Microsoft Excel and Powerpoint

• Excellent social and communication (both written and verbal) skills

• Able to handle and work under extreme pressures and timelines

• Remain flexible in providing after hours support, as needed

• Team player

Other information

• You must be work authorized in the United States without the need for employer sponsorship.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Location:

• ASML Austin, TX Office

• Travel 20-30%

Role within Office

Responsibilities:

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.

• Occasionally lift and/or move up to 20 pounds.

• May require travel dependent on business needs.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHRServiceCenter@asml.com to initiate the company's reasonable accommodation process.