Senior General Manager

Senior General Manager

Responsible for continually focusing on achieving the unit's profitability through guest satisfaction, revenue generation, cost control, people development, while maintaining the integrity of the unit.

Responsibilities:

• Provide visible leadership to the management team and hourly team members while focusing on exceeding guest expectations

• Responsible for analyzing P&L statements, budgets/forecasts, and cost controls in regards to food, beverage, and labor goals and working with managers on action plans to improve financial controls

• Conduct P&L performance analysis and troubleshoots areas of interest while assisting in developing appropriate solutions to identified problems and opportunities

• Manage food and labor costs to increase profitability; lead the monitoring of spending on all costs and adhere to budget standards and service levels to increase sales and minimize cost

• Ensure compliance and processes for Film Programming, Financial Management, Restaurant Inventory, Vista Ticketing, POS and Hot Schedules

• Attract, hire and train team members and ensure that training standards are followed by all managers/supervisors

• Provide leadership to our FOH and BOH teams using interpersonal and communication skills to teach, influence, develop and empower team members to contribute their best

• Promote an environment of customer advocacy through outstanding Guest Experiences, building guest loyalty and recognizing team members for outstanding service delivery.