Senior Front Desk Receptionist

Ricoh Americas Corporation Medford , MA 02155

Posted 1 week ago

RICOH EMPOWERS WORKPLACES using innovative technologies & services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence.

Ricoh offers a full portfolio of benefit and employee programs such as:

  • Medical Coverage & Vision Coverage

  • Dental Coverage

  • Short/Long Term Disability

  • Term Life and AD&D Insurance

  • Spouse and Dependent Life Insurance

  • Flexible Spending Account

  • Employee Assistance Programs and Work Life Benefits

  • Time off Benefits including: Vacation, Sick, and Holiday

  • Tuition Reimbursement......and many more

These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success.

Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally.

WE ARE RICOH! Apply today!



POSITION PROFILE
Perform in a senior level capacity to create and maintain a professional image of the company by providing prompt, courteous and efficient service to visitors, guest employees, telephone callers, taking and relaying messages and performing various light administrative duties.
JOB DUTIES AND RESPONSIBILITIES
* Greet visitors, ask them to sign in, issue them a Visitor Badge, process and assign wireless network account for Customers, if applicable and contact the individual the visitor is to see.
* Activate access for temporary badges for customer employees who forgot or lost their badge or if their badge is malfunctioning.
* Answer and properly route global calls, some confidential in nature, using company -wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service.
* Prioritize calls and escalate customer service issues to the proper chain of command.
* Takes initiative to ensure the company phone and speed dial lists are current.
* Responsible for training a back-up and providing guidance on policies and procedures.
* Notify customer upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.
* Provide light administrative support to customer staff as directed such as issuing facility access cards to employees, scheduling meeting room, assisting Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.).
* Proactively seeks out additional work during downtime.
* Follow up on loaned access cards to make sure all are returned and contact Security if card is not returned by the end of the day.
* Builds professional relationships with customers and other teams.
* Maintain the reception area in a neat and orderly fashion to include visitor reading materials.
* Perform other duties as assigned by the Site Manager.
QUALIFICATIONS (Education, Experience, and Certifications)
Typically Required:
* Requires high school diploma.
* Experience working in a Headquarters environment preferred.
* 8+ years of experience as a receptionist in a busy switchboard environment preferred.
* Type 40 wpm.
* MS Office Suite Skills.
* Must be flexible to work hours between 7:00 AM and 5:00 PM (normally an eight hour shift).
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Welcome Team Member (Front Desk Associate)

Town Sports International Holdings Inc

Posted 6 days ago

VIEW JOBS 3/15/2019 12:00:00 AM 2019-06-13T00:00 Overview The Welcome Team Member position provides a welcoming and safe environment for the members through high levels of customer service. The Welcome Team member's interaction with members directly contributes to member retention and satisfaction. The Welcome Team role achieves success through embodying our core competencies (Create the TSI Environment, Build a High Performing Team, Achieve Measurable Results). Create the TSI Environment Models the core attributes of a successful employee with the utmost integrity, lives the mission and empowers others to do the same; focused on building meaningful relationships with members, their kids and team members. Responsibilities include: * Modeling and promoting the Clubhouse Rules. * Adhering to all TSI policies and procedures including, but not limited to timeliness, codes of conduct, uniforms and timekeeping. Setting expectations around the same for team members. Setting expectations for team members. Build a High Performing Team Actively facilitates self and team member development; constantly seeking new ways to build skills and competency; elevates the brand experience. Responsibilities include: * Efficiently check in and handle routine member service tasks using the club systems such as (but not limited to) resetting passwords, updating credit cards and managing class reservations. * Navigating basic questions about membership, services and billing inquiries. * Providing a clean and organized Welcome Area at all times. * Being proficient in the use of MoSo, Club Networks, KRONOS, and any other computer program required to meet the business needs of the customer and TSI. * Providing high levels of customer service and attentiveness to member needs. * Being responsive to member feedback and complaints and escalating issues to club mgmt team as necessary. * Performing point of sale transactions. * Quickly addressing any maintenance or equipment issues that are visible to members. * Assisting GM in administrative tasks including (but not limited to) billing calls and confirming appointments. Achieve Measurable Results Meets and exceeds company goals and metrics surrounding employees and members; never satisfied with the status quo. Responsibilities include: * Proactively seeking ways to positively influence the member experience and address member feedback. * Effectively communicating new promotions and services at point of contact, so that the member gets the most out of their gym membership. Requirements Required Skills and Experience * 1-2 years prior club experience in a member-facing role and/or prior customer service role. * Experience working with computer systems and navigating through work screens. * Physical demands include ability to walk through all areas of clubs, climbing stairs (where applicable), standing behind the front desk, and bending and lifting (e.g., picking up towels, restacking of weights, moving of equipment as necessary). * CPR/AED required within 30 days of hire for all opening & closing Welcome Team. (Preferred by all Welcome Team) Town Sports International Holdings Inc Medford MA

Senior Front Desk Receptionist

Ricoh Americas Corporation