Senior Fraud Protection Operations Manager

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Senior Fraud Protection Ops Manager

Location: Gaithersburg, MD

Hours: Monday-Friday, 8:00am-5:00pm

Hybrid Work Model

The Senior Fraud Protection Ops Manager is a critical piece of our Anti-Fraud team and will oversee global team members.

Some of the things that you'll be doing…

• Strategic Planning: Responsible for developing the strategic vision, objectives, and goals for Fraud protection in accordance with the CTO vision set forth for the business unit. They align the Fraud protection activities with the organization's overall security strategy and ensure that the Fraud protection operations support the business's needs.

• Team Management: Manager oversees a global team of Fraud protection analysts and professionals. Responsible for interviewing, hiring, training, and managing the Fraud protection staff.

• Fraud Protection Incident Response: Ensure the effective actionable response to all Fraud protection security incidents, to include detection, analysis and takedowns of anything classified under the enforcement banner.

• Technology Management: Responsible for managing the proprietary technologies used for Fraud protection 24/7 environment. This includes security monitoring tools, DomainSec intelligence platform, Domain Manager security tools and other technologies.

• Policy and Procedure Development: Establish and enforce security policies, procedures, and guidelines for the Anti-Fraud operations. Comply with the Anti-Fraud activities, regulatory requirements and industry best practices.

• Collaboration and Communication: Collaborate with the various teams within the organization as well as senior management and stakeholders.

• Client communication: Meet with customers to go over various reporting, provide technical analysis to Anti-Fraud incidents. Meet with new customers to handle onboarding and portal access.

• Continuous Improvement: Continuously assess and improve the Anti-Fraud capabilities, processes, and procedures. They stay updated with the latest trends and developments in the Anti-Fraud ecosystem.

Applicable technical skills, experience and qualifications required:

• Minimum five years of recent experience in 24/7 X 365 Anti-Fraud or Security Operation centers

• Bachelor's degree from an accredited college/university in a related field or equivalent experience

• Experience working in a large global organization

• 2+ years of prior leadership experience, preferably in the field of Anti-Fraud Protection

• Bilingual/Multilingual skills preferred

• Customer management software experience

• Technical background must be in the Cyber Security space

• Knowledge of Cyber Security threat vectors

• Risk Mitigation & Management

• Good knowledge of IT and Internet Technology

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