Senior Fraud & Claims Operations Representative

About this role:

Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Detection Operations as part of Fraud & Claims Management. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions

• Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area

• Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses

• Provide subject matter knowledge and interpretation of procedures to less experienced staff

• Interact with fraud and claims functional area on a wide range of information as well as with external customers

Required Qualifications:

• 18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1+ year of financial crimes experience

• Identify potential fraud/risky accounts and take appropriate action to prevent loss

• Familiarity of a variety of fraud scams and the ability to educate customer and take steps to safeguard our customers and their accounts from future activity.

• Experience working with the following systems: Universal Workstation (UW), Hogan, SVP, Image Browser (OIB)

• Navigate multiple computer system windows, applications, and utilize search tools to find information

• Knowledge of fraud involving Wire and ACH transactions

• Knowledge and understanding of financial crime, fraud, scams, and risk management

• Able to work with little/ no supervision

• Strong organizational, multi-tasking, and prioritizing skills

• Achieve high production and quality standards

• Work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

• Strong analytical skills with high attention to detail and accuracy

• Make timely and independent judgment decisions while working in a fast-paced and results-driven environment

Job Expectations:

• Training hours: 4 weeks paid from Monday to Friday 7am

• 3:30pm Arizona time

• Regular hours: Monday to Friday 6:45am

• 3:15pm can change to 7am

• 3:30pm Arizona time

• Flexibility of schedule is an expectation. Schedules are dynamic and will change based on business need as determined by customer volume; customers are the primary focus of everything we do.

• Commute on-site to the location posted.

• This position is not eligible for Visa sponsorship.

Posting Location:

• 1336 W Alameda, Tempe, AZ

Posting End Date:

6 May 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.