Senior Fire Business Analyst (Senior Public Safety Business Analyst)

The Position

Senior Fire Business Analyst

(Official Classification Title: Senior Public Safety Business Analyst)

This recruitment is continuous, will remain open until filled,

and is subject to close without notice.

Salary displayed includes 9.5% general salary increase effective July 14, 2024.

Do you enjoy the world of technology and data analytics? Are you interested in gaining valuable experience to expand and sharpen your analytical skills in the field of public safety? If so, the City of Ontario has the perfect position for you!

The Ontario FireDepartment invites you to apply to join the team as a Senior Fire Business Analyst. This management level position will be responsible for administering technology systems, software programs and managing technical projects. The Senior Fire Business Analyst will assist the Fire Administrative Director with the implementation of programs for the Ontario Fire Department and will work independently to maintain and evaluate public safety technology systems.

The following procedures will apply:

• The eligibility list will consist of both internal and external applicants who meet the qualifications and successfully complete any required selection processes.

• The hiring department has the discretion to consider internal applicants on the eligibility list prior to considering all applicants on the eligibility list.

• The City reserves the right to limit the number of external applications accepted to the first one hundred (100) applications.

• Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City will be invited to participate further in the selection process.

Examples of Essential Functions

The essential functions typically performed by the Senior Fire Business Analystinclude the following:

• Administers, maintains and evaluates public safety technology systems including mobile data computers, station alerting and software systems, sometimes with other technical services personnel and/or outside vendors.

• Identifies and analyzes system issues and makes recommendations, implementing preventative solutions.

• Works with technology vendors and agency personnel to coordinate technical projects, communicating expectations, performing system testing and coordinating deliverables/services.

• Reviews and/or resolves inquiries and technical requests for public safety technology systems.

• Attends user group meetings and relevant trainings/classes/workshops.

• Conducts training and presentations for new systems and upgrades to staff and external customers (i.e., other fire departments).

• In collaboration with the Information Technology Agency, coordinates software and operating system maintenance on CAD workstations and servers.

• Participates in system design specifications, including project scheduling and timelines.

• May supervise the activities of staff including (employee) selection, (employee) development, (employee) disciplinary action and complaint resolution.

• Manages performance of contractors and vendors by establishing and monitoring service level agreements and quality of service standards.

• Oversees, reviews and evaluates the work activities of assigned staff and consultants/vendors and meets with staff to identify and resolve problems.

• Serves as a point of contact for Fire Dispatch to potentially resolve technical inquiries and requests, troubleshooting system problems/outages calls for service in collaboration with the Information Technology Agency during on-duty and off-duty hours.

• Analyzes the performance measurement process to ensure improvement of organizational efficiency and effectiveness including the use of performance indicators.

• Works with staff to extract and analyze data from Dispatch and Fire Department databases; interprets and prepares data for studies, reports and recommendations for Fire Department and other public agencies.

• Utilizes applications to analyze and interpret data to assist the department with the department strategic plan.

• May use complex drafting and drawing applications to implement and maintain a comprehensive geographic information system (GIS), including updating the base map layer, common place layer and additional layers as specified.

• Interact with other departmental, City and county staff to obtain and share data/information, ensuring the data and software meets standards; exchange knowledge and technology; receive timely updates of new streets, business complexes, multi-unit housing and other data from multiple sources.

• May use multiple software applications and platforms to assemble, organize and digitize information into appropriate GIS database.

• Performs related duties as assigned.

Qualification Guidelines

Education

Bachelor's degree from an accredited four-year college or university with a major in Business Administration, Project Management, Information Systems, Computer Science, GIS or a related field. Additional related experience may be substituted for the required education.

Proof of successful completion of abachelor's degreemust be provided by way of attachment to your online application or as an email attachment sent to the hiring agency representative at, or before, time of the reference check process.Acceptable forms of proof include unofficial transcripts, official transcripts, photos and/or photocopies of institutional degree/certifications.

NOTE:Failure to provide the required documentation at, or before, time of the reference check process will result in disqualification.

Experience

Three (3) years of experience in the field of technology or software system support and analysis, or similar field in a multiplatform information systems environment including one (1) year of lead or supervisory experience.

Licenses

A valid California Class C driver license and an acceptable driving record at the time of appointment and throughout employment.

Special Requirements

Ability to work evenings, weekends and holidays as needed.

Desirable

Experience within a public safety agency and with GIS is highly desirable.

Supplemental Information

How to Apply

Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com, you will be prompted to create a new user account, otherwise log in with your username and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:

• List any relevant experience and education that demonstrates your qualifications for the position.

• List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).

• Separately list each position held, including different positions with the same employer.

A resume may be attached to your application, but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.

NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.

Application Process

Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation. Failure to attach required certifications may result in the rejection of your application. Please contact the Human Resources Agency if you have any questions regarding the application process.

Your application is the primary tool used to evaluate your job qualifications. It is important that your application reflect all the relevant education and experience you possess. List all periods of employment, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario). List any experience that may help you qualify for the position. List separately each position held, including different positions with the same employer. Resumes may be included, but will not substitute for the employment history section. Failure to complete these sections may result in the rejection of your application.

Supplemental Questions

To complete your application for this position, you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position. Incomplete responses, false statements, omission or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.

Please provide succinct, concise, descriptive and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.

Email Notices

Email is the primary way that the Human Resources Agency or the hiring department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the City of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application, please visit governmentjobs.com and update your profile.

Frequently Asked Questions

If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.