Together we are powering the future of Higher Education
Here at Ellucian, we are motivated by a mission the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 20 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.
About the opportunity
The Deal Desk Analyst will work cross-functionally with Sales Operations, Contracts, Finance and Legal teams to provide quoting and deal structuring support to the Global Sales Team. This Analyst will support the deal process by working with internal teams on opportunity packaging and pricing; providing account management and deal strategy support; and communicating to both internal and external customers. Successful candidates in this role will have issue identification and resolution experience and have an extremely high bar for customer service. We seek a person who thrives on being organized and highly adaptive, has a high emotional IQ, and is extremely detail oriented in our fast paced and fluid environment.
What you will bring
Serve as the main point of contact for day to day deal support requests from the sales organization
Create and edit sales quotes with custom pricing and complex terms
Work with the Sales team, Management, Legal and Finance to ensure negotiated deals are documented properly and in alignment with Ellucian's policies.
Create quotes, schedules and amendments that reflect product upgrades, maintenance renewals, and add-ons which may include cumulative discounting structures - you will become the subject matter expert on the nuances of Strategic/Enterprise level customer accounts.
Develop an in-depth understanding of Ellucian's pricing models
What you will bring
You have 3+ years of high-volume Deal Desk experience in an enterprise-level business environment. You've worked with transactions of varying degrees of complexity using a CRM or ERP system
A minimum of 2 years experience in an analytical role within one or more of the disciplines of Sales, Marketing, or Finance
Ability to analyze & recommend the best course of action for complex pricing & licensing situations.
Knowledge of Cloud Services and SaaS Software and Solutions is highly recommended
Expert knowledge of Microsoft Excel and prior experience with modeling and analysis
Experience creating customer/prospect proposals
Possess excellent written and oral communication skills
Proactive, creative, and results oriented individual
Experience in data analysis, modeling, or financial analysis to support revenue growth
Willing to go the extra mile with a strong work ethic; self-directed and resourceful Service Minded. You deliver customer and partner support like you expect to receive it; with excellence
Flexible. Experience working varied hours to accommodate volume fluctuations caused by sales cycles, seasonality, and emergencies
What makes #Ellucianlife
Comprehensive health coverage: medical, dental, and vision
Flexible time off
401k & Bright Plan - to help save for the future
Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
5 charitable days to support the community that supports us
Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few
Employee referral bonuses to encourage the addition of great new people to the team
We foster a learning culture with:
Tuition Reimbursement Assistance
Professional Development opportunities
Req ID: 2871
Hiring Type: Full - Time
Level of Experience: Senior Level
Travel Required: 0%-25%