Senior Financial Aid Counselor - Massasoit Community College

Job Description:

The Senior Financial Aid Counselor will be primarily tasked with the administration of federal, state, and institutional aid which includes determining financial need, performing federal verification, awarding, and clearing students for disbursement. The incumbent is also responsible for providing quality customer service at MCC's new one-stop enrollment center and representing the Financial Aid Office at recruitment events throughout the year. The incumbent will also be tasked with establishing FAFSA completion initiatives and financial aid outreach efforts with the possibility of supervising one part-time financial aid counselor who will support FAFSA completion and outreach efforts.

Responsibilities and Duties:

• Establish and facilitate FAFSA completion opportunities at Massasoit and the college community with a focus on financial aid outreach. Possibility of supervising a part-time or full-time staff member who will support FAFSA completion and outreach initiatives.

• Act as liaison to Loan Default Prevention Management service.

• Assist with the administration of federal, state, and institutional aid programs.

• Award and adjust financial aid in accordance with federal regulations and institutional policy.

• Provide accurate and confidential financial aid counseling and guidance to current students, prospective students and parents both in person and virtually.

• Participate in new student orientations, open houses, financial aid nights, and other related events both on-campus, off-campus, and virtually. Requires occasional public speaking.

• Provide quality customer service at Massasoit's one-stop enrollment center, Student Central.

• Review federal tax transcripts and other confidential financial documents to determine financial need and eligibility for federal, state, and institutional programs. Perform federal verification, resolve conflicting information, exercise professional judgment and review appeals.

• Assist with the administration of the non-participation policy and aid adjustments.

• Work actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork.

• Review students' Satisfactory Academic Progress and perform degree audits in accordance with federal regulations and institutional policy.

• Provide flexible, responsive and high quality service to students, community, and staff, while maintaining high degree of confidentiality.

• Assist in developing and editing web content, brochures and office forms and letters.

• Perform other duties as assigned.

• May coordinates assigned staff (i.e. - assists with recruitment, hiring, and training of new staff; instruct assigned staff in performance of duties according to established standard; prioritize, assign, review, and coordinate work; assist with complex or problem situations and provide direction; respond to employee issues and concerns; assist with interviewing and selecting new employees or work study participants).

Requirements:

• Master's degree in Education, Business Administration, Accounting, Human Services, or related field; with two (2) years' experience and/or training on the professional level involving financial aid operations and program administration; or an equivalent combination of education, training, and experience.

• Demonstrated knowledge of Title IV and Massachusetts Department of Higher Education regulations.

• Must have strong customer service skills and be able to work effectively in a culturally diverse environment.

• Ability to independently manage multiple priorities and responsibilities in a fast paced, high-pressure environment, while maintaining composure and discretion.

• Willing to work some evenings and weekends, as needed.

• Ability and willingness to work at other Massasoit campuses/instructional sites.

• Strong written and oral communication skills.

Preferred Qualifications:

• Experience working in a community college.

• Knowledge of Banner system or similar student information system.

Additional Information:

Position Status: Full-time benefitted Massachusetts Community College Council (MCCC) union position of Senior Financial Aid Counselor. For classification specification details please follow this link: https://www.mass.edu/forfacstaff/classificationspecs/home.asp.

Hours: 37.5 hours per week, Monday - Friday; overtime required during enrollment periods and recruitment events.

Salary: $57,249 - $65,849 annually based upon education and experience.

Worksite: Assignments will include all Massasoit sites.

Deadline to Apply: April 14, 2024

Application Instructions:

A cover letter and resume are required, please apply online. Resumes will NOT be considered without an accompanying cover letter.

Please Note: Faxed, emailed, or mailed in resumes and/or materials will NOT be accepted. Due to the high volume of applications we receive, we are unable to provide individual feedback on application statuses. Please refrain from contacting the hiring manager and/or hiring department via phone, email, fax, mail, third person party or vendor and in person. Failure to comply, may result in application withdrawal.

Massasoit Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the Title IX and Compliance Officer, Amee Synnott, 508-588-9100, x1304, Brockton Campus, Administration Building, Room 219, asynnott@massasoit.mass.edu, or the Vice President of Student Services and Enrollment Management, Ruben Barato, 508-588-9100, x1415, Brockton Campus, Student Center, Room 209, rbuarato@massasoit.mass.edu, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.