Senior Finance Operations Analyst

Description

Tyler Technologies Financial Services team is currently looking to hire for a Senior Finance Operations Analyst. The role is technical in nature and will be responsible for managing projects and internal product inquiries within the Financial Services and Support team. You will collaborate closely with stakeholders, including developers, engineers, accountants, business units and state enterprises, to resolve product or system inquiries and support fraud mitigation efforts. This role will involve planning project schedules, identifying resources, monitoring progress, and mitigating risks to achieve key team objectives.

Responsibilities:

Responsible for project management of technical projects, product inquires and enablement, and fraud mitigation process improvements.

Project Planning:

• Develop comprehensive project plans outlining tasks, timelines, and resource requirements.

• Define project scope, goals, and deliverables in collaboration with stakeholders.

• Create and maintain project schedules, ensuring alignment with organizational objectives, milestones and deadlines.

Risk Management:

• Identify potential risks and develop mitigation strategies to minimize project disruptions.

• Monitor project progress and address issues and obstacles in a timely manner.

• Anticipate and proactively resolve conflicts within the project team.

• Communication and Collaboration:

• Serve as the primary point of contact for project stakeholders, providing regular updates on project status, milestones, and risks.

• Facilitate communication and collaboration among cross-functional teams to ensure alignment and clarity of project goals.

• Conduct regular project meetings, including kick-off meetings, status meetings, and post-mortems.

Quality Assurance:

• Ensure that project deliverables meet quality standards and adhere to specifications.

• Implement quality assurance processes to identify and address defects and deficiencies.

• Conduct thorough testing and validation to verify the functionality and performance of deliverables.

• Support key financial functions and applications by understanding internal control requirements and analyzing proposed enhancements to determine the financial, accounting or process impact(s)

• Develop subject matter expertise on assigned systems allowing you to provide support to internal users, develop documentation and training materials as deemed necessary, and proactively identify ways to make the key finance systems and related processes more efficient or reduce risk.

Fraud Mitigation and Monitoring:

• Fraud Detection: Monitor transactional data and identify irregularities or patterns indicative of fraudulent activities.

• Risk Assessment: Assess the level of risk associated with identified fraudulent activities and communicate findings to relevant stakeholders.

• Reporting: Prepare detailed reports on fraud incidents, including analysis of root causes, financial impact, and recommendations for prevention.

• Collaboration: Collaborate with internal teams, such as finance, legal, and compliance, to develop and implement fraud prevention strategies and controls.

• Technology Utilization: Utilize fraud detection tools and technologies to enhance monitoring capabilities and streamline investigation processes.

• Policy Compliance: Ensure compliance with company policies, industry regulations, and legal requirements related to fraud prevention and detection.

• Training and Awareness: Provide training and awareness programs to employees on fraud prevention best practices and procedures.

• Continuous Improvement: Continuously review and enhance fraud detection and prevention processes to adapt to evolving fraud trends and techniques.

• Documentation: Maintain accurate records of fraud incidents, investigations, and mitigation efforts for reporting and audit purposes

Qualifications

• Bachelor's degree in computer science, Engineering, Finance, or related field.

• Minimum of 3+ years of experience working with financial applications, payment processing, or accounting role, preference for 3+

• Strong understanding of project management methodologies, tools, and best practices.

• Excellent leadership, communication, and interpersonal skills.

• Proficiency in project management software (e.g., Microsoft Project, Smartsheet) and collaboration tools (e.g., Slack, Microsoft Teams).

• Ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment.

• Certification in project management (e.g., PMP, PRINCE2) is a plus.

Additional Requirements

• Familiarity with software development lifecycle (SDLC) processes and methodologies.

• Strong analytical and problem-solving abilities.

• Flexibility to adapt to changing project requirements and priorities.

• Commitment to continuous learning and professional development.

Conclusion

The role of a Senior Finance Operations Analyst is essential for ensuring the successful execution of technical projects, supporting product enablement and inquiries, and effectively implementing and monitoring fraud mitigation efforts. By effectively managing resources, mitigating risks, and fostering collaboration, this position plays a crucial role in delivering high-quality solutions that meet department expectations and organizational objectives. If you're a proactive leader with a passion for technology and a knack for project management, we encourage you to apply for this exciting opportunity.

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