Senior Field Service Technician

Senior Field Service Technician

Bridgeton, MO Direct hire - full time

Salary $67K + hazard pay that will significantly increase pay

Required travel 50-75%

Senior Field Service Technicians We are seeking individuals who can provide technical support for products across various stages, including prototyping, testing, fielding, and ongoing support to both internal and external clients. This role entails offering work guidance and technical aid to junior technicians. Candidates must be ready and willing to travel to both domestic and international customer sites 50-75% of the time.

Job Responsibilities

• Provide technical support for maintenance, repairs, modifications, and equipment testing.
• Offer work guidance and technical support to junior technicians as needed.
• Act as the primary point of contact for customers regarding technical issues.
• Diagnose and resolve equipment problems using technical documentation and drawings.
• Conduct repairs and modifications using a range of hand tools and testing equipment.
• Operate and maintain military vehicles provided by the Government at facility locations and during testing.
• Demonstrate equipment setup and adjustments for potential users.
• Document service and installation activities accurately.
• Deliver technical solutions to customers professionally.
• Assess customer needs and recommend appropriate products or services.
• Analyze test results and adjust equipment accordingly.
• Maintain and improve technical documentation.
• Provide formal or informal training to customers.
• Demonstrate strong customer service skills.
• Work variable and potentially long shifts for testing purposes.
• Exercise mature judgment and effective communication.
• Adhere to on-site scheduling requirements with minimal unplanned absences.
• Uphold the organization's mission, values, and culture.

Requirements

Qualifications

• High school diploma or GED with at least 5 years of work experience.
• Strong documentation skills for technical service reports.
• Proficiency in one or more technical areas (e.g., electrical, mechanical, hydraulics).
• Ability to use laptop computers, mobile devices, and related software.
• Willingness to travel domestically and internationally (50-75%).
• Possession or eligibility to obtain a U.S. passport and government clearance.
• Basic understanding of computer systems and operating systems.
• Excellent written and verbal communication skills.
• Strong team-building and leadership abilities.
• Proficiency in MS Office applications, including Word, Excel, and PowerPoint, as well as database technologies.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note:

This job description is intended to provide a general overview of the responsibilities and qualifications for the Senior Field Service Technicianposition. Duties, responsibilities, and activities may change or be adjusted based on the needs of the company and the expertise of the individual hired.