Senior Field Service Technician - Natural Gas Emissions/Leak Detection

Senior Field Service Technician- Natural Gas Emissions/Leak Detection

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This position reports to

Field Service Team Leader

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations. The work model for the role is remote. #LI-Remote This role is contributing to the Measurement & Analytics division working remote. Ideally located near Dallas, TX, the Southwestern US, or near a major airport hub. You will be mainly accountable for: •Customer Interaction: Working directly with natural gas utility customers to identify and solve operational issues. Striving to achieve the highest level of customer satisfaction in all transactions and relationships. •Technical Support: Providing expert support. Diagnosing and troubleshooting technical issues involving both hardware and software. Conducting data analysis remotely to identify trends, optimize performance, and provide actionable insights. •Field Service and Maintenance: Performing hands-on field service tasks, overseeing installations, repairs, preventative and unplanned maintenance of ABB equipment. •Documentation and Communication: Addressing customer questions with detailed technical answers and documentation. Communicating complex technical information clearly to customers, tailoring presentations to their technical Our team dynamics You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications for the role

• Bachelor's Degree in Engineering or Science discipline (OR a High School diploma with a minimum of 5 years of engineering/field experience).
• Minimum of 2 years of field experience in a customer facing technical support role.
• Ability and willingness to travel up to 75% as required.
• Ability and willingness to possess and maintain valid passport and driver's license.
• Technical skills and expertise in startup, commissioning, troubleshooting, and maintenance of analytical gas analyzers. Hands-on experience with cleaning optics and troubleshooting electronics is highly desirable.
• Prior experience in the natural gas utility industry, with a focus on sustainability initiatives, technological innovations, and regulatory compliance, is highly desirable.
• Proven ability to cultivate strong customer relationships and adeptly convey technical information to non-technical audiences.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M.- 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. myBenefitsABB.com