Senior Field Service Technician

Trackmobile LLC

Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

Reporting to the Service Manager, is responsible for providing support and guidance to distributor field technicians who perform on-site services including installation, maintenance and repair of Trackmobile units ranging from current production to older models.

Role and Responsibilities

• Perform all work in accordance with established quality standards and safety procedures.

• Ensure all customer issues are satisfactorily resolved in a timely manner

• Work closely with Authorized Distributors to develop healthy working relationships

• Inspect, diagnose, troubleshoot and locate deficiencies and problems on Trackmobile railcar movers. This is done primarily over the phone or email with distributor technicians

• Assist in identifying replacement parts needed for repairs

• Recommend kits and upgrades as applicable

• Maintain logs of customer calls and interactions

• Identify trends in service data and initiate causal analysis when needed

• Ensure high level of Customer Satisfaction when assisting distributors.

• Effectively coordinate across the organization's various departments to ensure customer satisfaction and remediate ongoing issues

• Assist aftermarket department with support functions such as technical assistance, sales support, product configuration, and other duties as needed

• Travel to distributor and end user locations as required to solve complex technical issues

• Willingness to perform other duties as needed

Qualifications and Education Requirements

Bachelor's degree or related experience

Proficient knowledge of Microsoft Office Suite with an emphasis in Excel

Must possess excellent verbal, written communications, organizational skills.

Knowledge of CAN bus, electrical, pneumatic, hydraulic, and mechanical systems as related to off-highway equipment

Knowledge of diesel engines and T4F emissions standards

Preferred Skills

Previous experience in a service technician's role

Experience interfacing with a distributor/OEM business relationship

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.