Senior Field Service Technician III

Motorola Solutions Phoenix , AZ 85002

Posted 2 weeks ago

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

The FSO (Field Service Organization) is responsible for supporting the implementation and maintenance of highly technical communications systems at customer locations throughout the State of AZ. Job tasks include but are not limited to: System Upgrades, deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwave, computers, servers and network equipment. Our department works closely with customers, our system manager, engineers, our sales team, project managers, system technologists and service partners to accomplish the assigned tasks. Department is on call 24/7/365 to support mission critical systems for our public safety customers throughout the State of AZ.

Job Description

  • As you provide onsite and remote technical support of specialized communications systems and product applications, your public safety customers in the State of AZ will look to you as a trusted technical adviser. System upgrades, maintenance, optimization, testing and documentation of the complex communications systems throughout the territory will be your responsibility. You will also have the opportunity to use cutting edge and creative solutions to solve your customer's communications issues.

  • This position is a dedicated field service position that primarily covers the State of AZ and subject to provide support throughout Territory 7 (AZ,NV,UT,CO,WY,NM). Position will be based out of Phoenix, AZ and will provide occasional on-call coverage for the Lake Havasu and Flagstaff areas. It will require strong people skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola sales, engineering, project management, customer service teams, and other 3rd party vendors.

Duties will also include:

  • Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.

  • Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

  • Identify and solve customer problems quickly during stressful situations

  • Stay familiar with the latest technologies and troubleshooting techniques

  • Team with engineering, project management and sales personnel to develop creative solutions to exceed customer expectations

  • Demonstrate high level systems expertise and have a minimum of 6 years of related experience with the following equipment:

  • Various network backhaul technologies (T1, PTP, VPN, MPLS, MW, etc)

  • Computer IP Networks and Configuration

  • Have excellent skills in the use of various communications test equipment including:

  • Communication System Analyzers

  • Ethernet Link test sets

  • T1 Test Sets

  • TIMS (Transmission Impairment Measurement Set)

  • Digital RF Power Meter

  • The ideal candidate will have excellent communication skills allowing them to build strong relationships with customers and their vendors, service partners, and other departments within Motorola

  • The ideal candidate will be self-motivated and self-managed to perform the required duties at a distance from direct supervision.

  • The ideal candidate will be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

Additional Information:

  • Experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment

  • Unique combinations of both strong multi-site RF communications system and computer/networking skills are required.

  • Must have a current, valid driver's license and no traffic violations

  • Must be able to obtain background clearance as required by government customer

  • Must be able to work in an on call (24/7) rotation

Basic Requirements

  • Associates and 2+ years or 4+ years experience as a technician, field/system, IT, networking, RF, LMR or electronics.

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.


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Senior Field Service Technician III

Motorola Solutions